Banamex - Analista de atención a clientes

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments

Identify process gaps requiring escalation, offering potential solutions

Assist with inventory management and workflow needs as dictated through risk priority and service level

Support a range of products and services

Analyze problems and formulate solutions through research and investigation

Navigate, test and execute moderately complex databases, spreadsheets, and systems

Ensure accurate and timely account handling

Assist in activities that help reduce organizational impact and/or loss

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

1 year of relevant experience

Proficient computer and typing skills

Ability to adapt to new technology quickly and seamlessly

Consistently demonstrates clear and concise written and verbal communication skills

Ability to work with others to complete assigned tasks

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Excel intermedio

Uso de Office

Disponibilidad de horario y lugar de trabajo

Contabilidad básica

Trabajo en equipo

Proactividad

Actividad 100% presencial

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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