Sr. Commercial Solutions Engineer

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it's what we show up for every day.

Smartsheet is looking for a Senior Solutions Engineer who has a passion for solving complex challenges. In this role, you will partner directly with Sales to provide technical leadership throughout the sales process, navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects and clients throughout their evaluations. You will be a force multiplier within the Solutions Engineering organization that is on a mission to grow revenue and to empower anyone to drive meaningful change - for themselves, their businesses, and the world.

This role is part of the Worldwide Field Operations Commercial Solutions Engineering team and can be based remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

Identify, build, and demonstrate innovative solutions to solve complex business challenges for high visibility Smartsheet customers

Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings

Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy

Establish yourself as a strategic partner to Sales, Product, Customer Success, and Professional Services to provide a great overall customer experience and drive revenue growth

Proactively grow and maintain deep knowledge for all Smartsheet products, services, and competitors

Actively seek opportunities for cross-functional collaboration and partnership with various departments to support and execute strategic plans and initiatives

Leverage your expertise to lead or participate in the onboarding, mentoring, and coaching of team members

Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps

Consult and collaborate on strategic programs within the Solutions Engineering department

Stay up-to-date on industry trends and best practices, consulting your customers and peers as both a Smartsheet product and industry discipline subject matter expert

Periodically travel to customer sites and industry events as a technical subject matter expert

You Have:

4+ years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry

Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems

Previous experience working with relevant technologies, for example: CWM, DAM, MAM, ECM, WCM, CMS, PIM

Strong technical skills and comfort working in ambiguous and high-pressure situations

Experience taking a consultative approach to problem solving and positioning solutions

Excellent communication and presentation skills, with the ability to adapt communication style to various personas, and convey technical information to both technical and non-technical audiences

Demonstrated experience playing an ownership role in working cross-functionally to support a customer journey

Experience leveraging & positioning AI during sales cycles

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths - because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

#LI-Remote