Senior Salesforce Technical Architect, Life Sciences (Pharmaceutical)

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Job Category Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 08/10/2026.

About Professional Services

The Professional Services organization is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you're set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it's easy to maintain and adapt down the road, minimizing potential technical debt.

Our team is made up of thousands of the world's leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals.

Role Overview

Salesforce Professional Services is looking for a Senior Technical Architect focused on Agentforce for Life Sciences (AFLS). AFLS is one of Salesforce's fastest-growing and most strategic product areas and now adopted by more than 140 industry-leading organizations globally. In this role, you will serve as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex life sciences enterprise customers, helping them architect and deliver agentic, AI-first solutions across their commercial and clinical operations.

Key Responsibilities

Serve as a trusted advisor to the client

Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertise

Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking

Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs

Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform

Minimum Requirements

8+ years enterprise architecture or consulting experience

4+ years of experience leading Salesforce Core Projects

Strong application design skills combined with strong data, integration, and security architecture skills

Experience in the Life Sciences industry, particularly Pharma/Biopharma. Candidates should have backgrounds in pharmaceutical commercial operations, field force engagement, HCP/HCO relationship management, or regulatory compliance

Strong presentation skills, able to effectively present and defend a point of view to a variety of audiences

Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

Strong communication skills, both written and verbal, able to effectively develop materials that are appropriate for the audience

A great listener with the ability to communicate with people in diverse roles

Proven ability to analyze, design, and optimize business processes via technology and integration

Resourceful and innovative thinker who can work through and solve problems

Strong experience in Integration concepts, designs, and patterns

Required Qualities

TRUST: Trusts the company's core values; shows integrity, transparency, and reliability

TEAM PLAYER: Proficient at collaboration and working with members of a team

COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

Preferred Requirements

Bachelor's degree in Computer Science, Engineering, or a related discipline; equivalent work experience will be considered

Multiple Salesforce Architecture certifications, or Salesforce Certified Agentforce Life Sciences Consultant (launched March 2026)

Hands-on experience with Agentforce for Life Sciences (AFLS) or equivalent Life Sciences CRM platforms, including knowledge of HCP/HCO structures, Affiliations, Specialty Pharmacy, Medical Affairs, and compliant engagement workflows

Experience supporting or delivering implementations for major pharmaceutical companies, with familiarity with the agentic enterprise model and how AI agents can transform life sciences commercial and clinical operations

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $172,500 - $260,100 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.