Product Support Manager I

Established Pharmaceuticals Division (EPD) | Netherlands

Make a Lasting Impact on Medicines That Matter

In Established Pharmaceuticals, our products reach millions of people every day. As a Product Support Manager, you will play a critical role in ensuring the reliable supply, continuous improvement, quality, and long-term success of a portfolio of established pharmaceutical products.

This is a highly visible position that sits at the center of Operations, bringing together colleagues from Manufacturing, Supply Chain, Quality, Regulatory Affairs, Technical Operations, and Commercial teams to deliver operational excellence throughout the product lifecycle.

If you are an experienced pharmaceutical operations leader who enjoys solving complex challenges, leading cross-functional teams, and driving meaningful business impact, we would love to hear from you.

The Opportunity

As Product Support Manager, you will lead one or more product-focused workstreams and act as the primary Operations representative for your assigned products.

You will be responsible for ensuring product supply continuity, improving operational performance, identifying cost optimization opportunities, supporting lifecycle management initiatives, and driving projects that strengthen product competitiveness and business performance.

Success in this role requires strong leadership, strategic thinking, and the ability to influence and align diverse stakeholders across a matrix organization.

What You'll Do

Lead Product Support Activities

Lead cross-functional product support teams throughout the product lifecycle.

Coordinate activities across Manufacturing, Supply Chain, Quality, Regulatory Affairs, Development, and Technical Operations.

Prioritize initiatives that maximize product performance, supply reliability, compliance, and profitability.

Act as the key Operations contact for assigned products.

Drive Lifecycle Management and Continuous Improvement

Identify and implement initiatives that improve product margins and operational efficiency.

Support product lifecycle management activities, including geographic expansions and product improvements.

Lead operational readiness activities for new product introductions and technology transfers.

Continuously assess opportunities to enhance product competitiveness and business performance.

Deliver Business and Operational Value

Develop and execute strategic product plans aligned with business objectives.

Lead projects that improve quality, supply chain performance, and manufacturing effectiveness.

Manage project plans, budgets, timelines, risks, and performance metrics.

Track value delivery through cost savings, operational improvements, and business outcomes.

Ensure Quality and Compliance

Maintain compliance with GMP requirements and applicable regulatory expectations.

Contribute to product quality reviews and CMC strategy planning.

Partner with Quality and Regulatory teams to support ongoing product maintenance activities.

Proactively identify and mitigate operational and compliance risks.

Influence and Lead Across Functions

Build strong partnerships across internal teams and external manufacturing networks.

Present recommendations, project updates, and strategic proposals to senior stakeholders.

Coach and support team members in a matrix environment.

Foster a culture of accountability, collaboration, and continuous improvement.

What You'll Bring

Required Qualifications

Master's degree, PhD, PharmD, or equivalent qualification in a scientific, technical, or engineering discipline.

Extensive experience within the pharmaceutical industry.

Strong understanding of pharmaceutical manufacturing and operations environments.

Experience leading complex programs and projects across multiple functions.

Knowledge of GMP regulations and pharmaceutical quality systems.

Experience working within product lifecycle management, manufacturing, supply chain, development, or technical operations.

Preferred Background

We welcome candidates who have developed their careers in areas such as:

Pharmaceutical Operations

Manufacturing Leadership

Technical Operations

Product Lifecycle Management

Supply Chain Management

Process Development

Technology Transfer

Program or Project Management

Leadership Capabilities

Ability to influence and align stakeholders across a matrix organization.

Strong strategic and business mindset.

Excellent communication and presentation skills.

Proven ability to drive change and continuous improvement.

Talent for developing collaborative, high-performing teams.

What Success Looks Like

In this role, you will:

Ensure reliable product supply and operational excellence.

Deliver meaningful cost savings and margin improvement initiatives.

Successfully execute product lifecycle management projects.

Maintain high levels of quality, compliance, and regulatory readiness.

Deliver projects on time and within budget.

Build strong partnerships across the organization.

Enable teams to achieve ambitious business objectives.

Why Join Us?

At Established Pharmaceuticals, you will have the opportunity to work on products that help improve lives around the world while collaborating with talented colleagues across a global network.

You'll be empowered to lead critical initiatives, influence strategic decisions, and drive operational improvements that create measurable value for patients, customers, and the business.