Contract Management Officer - Workplace Services

Details

Reference number

472820

Salary

£42,450 - £46,636

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

GPA SEO National

Contract type

Permanent

Business area

GPA - Workplace Services - Contract Lifecycle Management (CLM) Team

Type of role

Administration / Corporate Support

Business Management and Improvement

Commercial

Procurement and Contracts Management

Working pattern

Full-time

Number of jobs available

2

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

This team is based in Birmingham with a need to travel to other sites as required. The expectation is that the successful candidate will be onsite three days a week.

About the job

Job summary

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:

Striving for excellence - We always aim to deliver great results

Empowering through respect - We insist on fair treatment for all, always

Acting with integrity - We consistently do the right thing

Succeeding together - We rely on each other to achieve success

We are committed to representing the communities we serve by making Equality, Diversity, and Inclusion (EDI) part of everything we do. Our strong emphasis on EDI is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Job description

The Contract Lifecycle Management (CLM) team is entering an exciting phase of operational maturity. Following a comprehensive review of our core workflows, we are recruiting a Contract Management Officer to own, embed, and continuously optimise our newly refined end-to-end contract management processes within Workplace Services.

This team offers the opportunity to drive and make change often implementing new processes and proposing enhancements to our digital systems. You will need to be self-motivated, have an enquiring mind set, be able to understand and apply contract management skills and knowledge both practically and pragmatically.

The successful candidate will play a pivotal role in ensuring these processes drive efficiency, reduce risk, and remain scalable. You will act as the team’s process champion, translating high-level process architecture into daily operational success, managing key stakeholder relationships, and ensuring compliance across the lifecycle.

The Contract Management Officer role is a pivotal position within the Workplace Service’s Contract Lifecycle Management (CLM) Team. Reporting to and supporting the management of contract delivery.

You will need to be a team player and work with a range of stakeholders both internally and externally to drive change, innovation and instil best practice contract management practices.

The remit of the team is both transformative and operationally critical, providing support to the wider Workplace Services and Commercial teams.

This is an excellent time to join GPA, and play a crucial role in contributing to a priority agenda.

Key Responsibilities

Take accountability and management for the newly mapped CLM processes (for example, contract variations, contract notices, risk notices, rectification plans), ensuring they are seamlessly embedded across the team and wider business units.

Regularly review process performance, identifying bottlenecks or inefficiencies, and proactively pitching/implementing solutions to keep workflows lean.

Undertake planned and random checks and audits to ensure contract registers, digital records and documentation is accurate, complete, stored correctly and processes are being followed.

Work closely with cross-functional teams to guide them through process changes, ensuring high adoption rates and minimal disruption.

Maintain, update, and own the team’s standard operating procedures (SOPs), process maps, and guidance documentation so they remain a "living" source of truth.

Establish and track key performance indicators (KPIs) tied to process efficiency and compliance, reporting updates regularly to management.

Provide guidance and upskilling to team members on process execution and best practices.

Effective allocation, tracking and tracing all contract event driven activity via the digital platform through to resolution.

Development and ownership of contract management schedules with contract owners and suppliers and creating a forward-looking list of agenda items for regular meetings.

Implement essential contract management tools across contract managers, including contract management plans, risk notices, variation forms, and others as needed. Create training and guidance documents to ensure a clear understanding.

Develop and enhance consistency across contracts and regions, such as risk registers and change control registers.

Ensure excellent contract administration for all contract management information, including contract artefacts, contract changes, and continuous improvement plans.

Review and maintain contract management plans in partnership with commercial leads and contract owners.

Provide support to the Contract Management Lead for Workplace Services in driving contract management improvements leading to high quality service delivery and lower costs.

Implement improved controls and practices, enhancing efficiency, value, and compliance.

Promote the GPA as an Intelligent Client in its management and delivery of supplier contracts.

Management of the Administration team monitoring the Contract inbox for each contract

Delivering the delivery of the formal contractual change control procedures relating to the Workplace Service contracts

Digital Contract Administration and Facilitation: Management of the allocation, tracking, and timely resolution of all contract event-driven activities, managing notices and variations within the digital contract management platform to ensure easy retrieval, robust audit trails and timely resolution.

Coordinate regional supply chain cost assurance reviews, working closely with internal and external stakeholders.

Undertake investigations and analyse data from the digital platform to progress Work Orders through the full end-to-end processes.

Provide support to Workplace Services and the wider GPA to monitor Work Order statuses. Where necessary, follow up with internal and external stakeholders to ensure Work Orders are progressed through the lifecycle in line with SLAs.

Line Management responsibility.

Any other reasonable and authorised request to support business needs.

Person specification

We are looking for a proactive, highly organised, and analytical professional who thrives in structured yet evolving environments. A self-starter, capable of working autonomously to drive processes forward, but possesses the interpersonal savvy to manage complex stakeholder relationships.

You will be:

Organised and methodical with an ability to collate a range of varied data to support decision making.

A strong communicator, able to work with a range of audiences and provide information that is clear and concise to support GPA decision makers.

Attention to detail is critical, being able to accurately and consistently execute and oversee tasks, and identifying errors.

Able to think creatively and innovatively about problems and explore solutions based on evidence and data to support the goals of GPA.

Collaborative in your approach, encouraging challenge and discussion from stakeholders to drive effective solutions.

Enthusiastic about driving value for money for the UK taxpayer and delivering transparent and fair procurement for the GPA.

Able to handle a wide variety of tasks and take care in prioritising work and managing stakeholder expectations.

A good written communicator, able to explain complex procedures and policies in clear language for a range of audiences applying consideration to accessibility and diversity.

You will have the ability to challenge stakeholders when necessary.

Must be willing and able to travel to deliver the duties and attend management meetings visiting sites not easily accessible by public transport

Experience & Technical Skills

Essential criteria:

Contract Management and commercial experience

Clear communication skills

Excellent people skills

Organisational skills

Strict attention to detail

Digital Platform Proficiency e.g. Experience with enterprise IWMS solutions (i.e. Planon, IBM TRIRIGA, or Archibus).

Desirable criteria:

Facilities management experience

Previous experience within the Civil Service or a wider public sector

Governance & controls experience

Data analysis skills

Qualifications and Accreditations

Essential criteria:

Government Commercial Function (GCF) – Contract Management Capability Programme (CMCP) Foundation Level or a willingness to work towards accreditation.

Desirable criteria:

Project and Change Management (e.g. PRINCE2, AgilePM, APM)

You will need to meet the minimum UK residency period as determined by the level of security vetting being undertaken for the role, which for CTC is 3 years UK residency, SC is 5 years UK residency, and DV is 10 years UK residency.

If you have any questions about this residency requirement, please speak to the recruitment team prior to submitting your application.

Behaviours

We'll assess you against these behaviours during the selection process:

Working Together

Managing a Quality Service

Seeing the Big Picture

Changing and Improving

Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

Customer Perspective

Commercial Acumen

Property Market Knowledge

Innovation

Benefits

Alongside your salary of £42,450, Government Property Agency contributes £12,297 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role

An environment with flexible working options

A culture encouraging inclusion and diversity

A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. about prison leaver recruitment (opens in new window).

Please note - At this time GPA are unable to offer any Visa Sponsorship to candidates as we do not currently hold a visa sponsorship licence. Please do not apply for permanent roles with GPA if you will require your employer to take on the sponsorship of your current or any future visas.

Sift

The sift is due to take place after 10th August 2026.

As part of the application process, you will be asked to include a CV and a 250-word personal statement.

The personal statement should align with the person specification.

Interview

GPA policy is for interviews to be held face to face, with virtual interviews only by absolute exception. The date and location will be confirmed if you are invited to interview. If you feel this will be a problem for you, please contact recruitment@gpa.gov.uk to discuss prior to submitting your application. Interview : w/c 17/08/2026

At interview, applicants will be scored against 5 behaviours - Working Together, Managing a Quality Service, Seeing The Bigger Picture, Changing and Improving, and Leadership.

Interview questions will be a blend of Behaviour, Experience, Strength and Technical (core skill) questions.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via gparecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to GPA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals

nationals of the Republic of Ireland

nationals of Commonwealth countries who have the right to work in the UK

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Carroll Nugent

Email : carroll.nugent1@gpa.gov.uk

Recruitment team

Email : gparecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact HR@gpa.gov.uk

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:

Click here to visit Civil Service Commission