Junior Solution Expert

Company Description

StrongPoint ALS is a leading provider of grocery retail smart technology solutions for some of the UK's and Europe's largest grocery retailers.

As part of the StrongPoint Group, we deliver nationwide rollouts of innovative retail technology, store transformation projects, and ongoing support services that help retailers create smarter stores, improve customer experiences, and optimise operational performance.

Our team combines technical expertise, project delivery excellence, and customer-focused support to deliver technology solutions at scale across the UK and Ireland.

About the Role

We are seeking a proactive and technically minded Junior Solution Expert to join our growing team in Birmingham, on a hybrid basis (minimum 3 days per week in the office, with client and site visits counting towards this). This is an excellent opportunity for someone early in their career who is passionate about retail technology, enjoys hands-on problem solving, and wants to develop into a subject-matter expert within a fast-growing business.

Reporting to the Director of Product – UK & Ireland, you will build deep product expertise across a defined subset of StrongPoint's portfolio, supporting the wider Sales and Customer Success teams by joining client calls and meetings where technical product knowledge is needed. A core part of the role involves owning all software configuration for assigned products during proof-of-concept deployments and full roll-outs, working closely with the Solution Expert and implementation teams to deliver a smooth experience from pilot through to go-live.

Key Responsibilities

Develop and maintain deep product expertise across a defined subset of the StrongPoint portfolio, becoming a go-to technical resource within the UK & Ireland business

Join client calls and meetings to provide clear, confident explanations of product capabilities and configuration options

Own all software configuration for assigned products during proof-of-concept deployments and roll-outs

Work closely with the Solution Expert and implementation teams to support a smooth transition from pilot through to live deployment

Prepare and deliver product demonstrations tailored to specific customer contexts, supporting the Sales team in pre-sales engagements

Create, maintain and continuously improve internal documentation, user guides and best-practice materials

Support the delivery of training to customer teams on using StrongPoint solutions effectively

Provide business continuity cover for the Solution Expert role

Feed back product insights, configuration challenges and customer requirements to the Solution Expert and Director of Product

Assist with the completion of RFI and RFP documents when required

About You

We are looking for someone who can demonstrate:

An early-career professional with a strong interest in retail technology software and hardware, and hands-on problem solving

Confidence learning technical systems, including software configuration, hardware set-ups, testing and troubleshooting

Good communication skills, able to explain product features and configuration options clearly to technical and non-technical audiences

Strong organisational skills, with the ability to produce clear, accurate documentation and user guides

Comfort joining customer calls and meetings, representing the business professionally

Ability to work collaboratively with Sales, Customer Success, Solution Experts and implementation teams

Willingness to travel to customer sites across the UK & Ireland when required

AI literacy, including Co-Work or similar applications

Experience or exposure to retail operations, e-commerce, IT support, software configuration, system setup or testing, and familiarity with store systems such as POS, ERP, WMS or e-commerce platforms is preferred, along with a relevant qualification in a technical, business or retail-related discipline.

What We Offer

Competitive salary

Opportunity to develop into a subject-matter expert within a fast-growing business

Ongoing professional development

Collaborative and supportive working environment

Financial and wellbeing support platforms

Company pension scheme and competitive holiday allowance

People-orientated approach and flexible working arrangements

This is a full-time, permanent hybrid position, offering a mix of office-based work, customer site visits, and home working.

If you're curious, hands-on, and ready to build a career in retail technology, we'd love to hear from you.

Pay: £25,000.00-£35,000.00 per year

Benefits:

Additional leave

Bereavement leave

Canteen

Childcare

Company events

Company pension

Cycle to work scheme

Discounted or free food

Employee discount

Employee mentoring programme

Enhanced maternity leave

Enhanced paternity leave

Financial planning services

Free parking

Gym membership

Health & wellbeing programme

Life insurance

On-site parking

Sick pay

Store discount

Work from home

Work Location: Hybrid remote in Birmingham B11 2DF