Front Office Manager
Skills
About the role
What makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.
Your Hotel - Ovolo Brisbane
The Gig
Energize, motivate, train, develop, lead your Team in all things Front Office
You describe yourself as a creative individual who is driven by the success of their team to deliver an effervescent (fabulous, unconventional, never boring) experience for our guests
You love leading from the front & being guest facing
Coach, develop and empower teams
Know how to make someone feel special? Deliver that service from the heart
Happy to roll your sleeves up and get dirty? Do you do whatever it takes? That is the attitude we are calling for!
Create, inspire, initiate. You have the freedom to do so
About you
A seasoned FOM with solid 2-3 years at Front Office Manager level in a hotel environment
Demonstrate ability to drive Customer Service Programs and achieve desired results
An inspirational and people person– lead, support and develop your Team Members
A stickler for attention to detail, the little things count!
Comfortable running your P&L, rostering and all things PMS
Excel at getting great feedback via online reviews and a whizz when it comes to all things social media
Full of energy and enthusiasm, with a strong determination to succeed as a team
Ambitious to progress within Front Office
Prefer someone with previous Opera experience
What you'll get...
Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia –bring your personality and sense of fun to work and the most amazing team to work with.
Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
Receive Hotel benefits in rooms and our fabulous F&B outlets
Stay Fit and Fabulous; be involved in our Wellbeing Programmes
Develop relationships and make a difference to other people’s lives through our Community Programme.
OVOLO. REFRESHINGLY YOU-NIQUE.
Questions about this role
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