Branch Manager - NSW Workers Compensation (Parramatta)

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership - and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We are thrilled to present an exciting new opportunity for a passionate and experienced leader to guide our growing NI operation. As the Parramatta Branch Manager, you will report to our Claims Operations Manager, becoming a vital part of our Claims Leadership Team.

Your role will be to provide strategic direction, ensuring excellence in compliance, performance, culture, and financial targets for the branch.

This is your chance to leverage your leadership experience within the Scheme and embrace a new challenge that will have a significant impact on our service offerings to injured workers and clients. You will play a pivotal role in driving performance and compliance, positioning us as market leaders with a focus on continuous growth.

How you'll make an impact

Cultivate a Positive Culture: Drive and enhance a culture that ensures high levels of staff engagement and satisfaction, aligning with GB values;

Talent Development: Develop and implement talent plans to ensure the right people are in the right place at the right time to meet strategic operational needs;

Performance Management: Manage employee performance by establishing clear goals and expectations, tracking progress, providing timely feedback, and addressing performance deficiencies promptly;

Leadership and Team Management: Lead a team of Managers (and their staff), with a strong focus on operational excellence;

Strategic Planning: Design, develop, and implement strategic plans that support the business vision and goals, and effectively communicate these plans to staff;

Operational Excellence: Maintain a departmental structure that supports superior operational performance for NT injured workers and employers;

Continuous Improvement: Drive a continuous improvement approach to identify efficiency opportunities and technological enhancements that deliver improved outcomes and customer experiences;

Legislative Support: Support the effective implementation of any legislative reform;

Risk Management: Actively identify and mitigate key business risks within the branch.

About you

Significant leadership experience within the NSW workers compensation legislative environment;

Proven success in leading teams, driving engagement, and building capabilities collaboratively;

Deep understanding of claims management schemes and practices;

Strong interpersonal skills with the ability to lead by example and communicate at all organisational levels;

Passion for operational excellence;

Experience in managing performance through metrics;

Strategic mindset and collaborative spirit;

Resilient attitude;

Experience in managing outsourced supply arrangements.

Apply for this exciting new opportunity today, where your leadership can make a meaningful difference in the lives of those we serve.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave

Novated Leasing opportunities

Two paid volunteer days annually

Health Insurance Discounts with our Group Insurance Plan

Employee Stock Purchase Program

Paid parental leave

Other benefits include:

Flexible and hybrid work arrangements

Mental Health and Wellbeing Support for yourself and immediate family members

Employee Recognition Awards and Service Milestone Recognitions

Peer Support Program

Annual flu vaccinations

Access to Reward Gateway – discount offers at over 350 retailers!

And

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.