Pizza Hut Retail Manager

Retail Manager – Pizza Hut Kallangur, Pizza Hut Yamba, Pizza Hut Warwick

Jai Sri Ram Enterprises Pty Ltd t/a Pizza Hut Kallangur,Pizza Hut Yamba, Pizza Hut Warwick

About Us

Jai Sri Ram Enterprises Pty Ltd, trading as Pizza Hut Kallangur, Pizza Hut Yamba, Pizza Hut Warwick is a high-volume Quick Service Restaurant (QSR) committed to delivering exceptional food quality, outstanding customer service, and operational excellence to the local community.

Operating under one of the world's most recognised restaurant brands, we pride ourselves on maintaining the highest standards of food safety, team performance, and customer satisfaction. Every day, our restaurant handles a significant volume of takeaway and delivery orders, requiring strong leadership, efficient operations, and a customer-first mindset.

We believe that exceptional leadership is the driving force behind a successful restaurant. If you're passionate about leading people, improving performance, and creating a positive workplace culture, we'd love to hear from you.

About the Role

We are seeking an experienced Retail Manager to lead the day-to-day operations of our busy Pizza Hut restaurant in Kallangur.

This is a hands-on leadership position responsible for ensuring operational excellence across all areas of the restaurant while achieving key performance objectives including:

Improving operational efficiency and service speed

Reducing order preparation and delivery times

Increasing local sales performance

Enhancing Voice of Customer (VOC) scores

Maintaining exceptional food safety and compliance standards

Developing and leading a high-performing team

You will play a critical role in driving business success by balancing operational performance, team leadership, customer satisfaction, and financial outcomes within a fast-paced QSR environment.

Employment Details

Position: Retail Manager

Employment Type: Full-Time

Salary: AUD $80,000 per annum + Superannuation

Location: Pizza Hut Kallangur(Brisbane)/ Pizza Hut Yamba(NSW)/ Pizza Hut Warwick(QLD)

Work Arrangement: On-site

Key ResponsibilitiesRestaurant Operations

Lead the daily operations of a high-volume Pizza Hut restaurant.

Supervise and coordinate a diverse team of approximately 14 employees, including:

5 Shift Runners

2 Pizza Makers

7 Delivery Drivers

Exercise independent judgment in resolving operational challenges and staffing requirements.

Monitor restaurant production ("Make Times") and delivery performance to consistently achieve speed targets.

Drive continuous improvements in Voice of Customer (VOC) results by proactively addressing customer feedback and implementing service improvements.

Ensure operational procedures consistently meet Pizza Hut brand standards.

Oversee inventory management, stock ordering, stock rotation, and waste minimisation.

Maintain product quality, cleanliness, and operational consistency throughout every shift.

Leadership & People Management

Recruit, screen, onboard, and train new team members.

Coach, mentor, and support Shift Runners to achieve operational KPIs.

Develop a positive, inclusive, and performance-driven workplace culture.

Prepare and manage labour rosters to optimise staffing levels while controlling labour costs.

Conduct regular performance reviews and provide ongoing coaching and development.

Foster teamwork, accountability, and employee engagement across the restaurant.

Financial Management

Monitor daily, weekly, and monthly sales performance.

Analyse business trends and identify opportunities to grow local sales.

Manage labour budgets and operational expenses to maximise profitability.

Support cost control initiatives through effective scheduling and inventory management.

Prepare operational reports and communicate performance outcomes to the Director.

Food Safety & Compliance

Ensure full compliance with all Pizza Hut operational standards and company policies.

Maintain food safety procedures, hygiene standards, and temperature monitoring in accordance with Australian legislation.

Ensure all documentation and compliance records remain accurate and up to date.

Promote a safe working environment for both employees and customers.

About You

To be successful in this role, you will possess:

A minimum of 12 months' experience in a Retail Management, Restaurant Management, or Quick Service Restaurant (QSR) leadership role.

Strong leadership skills with experience managing and motivating diverse teams.

Excellent organisational and time management abilities.

Proven ability to perform under pressure in a fast-paced environment.

Strong problem-solving and decision-making skills.

Excellent communication and interpersonal skills with the ability to engage effectively with a multicultural workforce.

Sound computer literacy, including:

Point of Sale (POS) systems

Microsoft Office Suite

Inventory and database systems

Essential Requirement

Current Food Safety Supervisor Certificate.

What We Offer

Competitive salary of AUD $80,000 + Superannuation

Visa sponsorship opportunities (Subclass 482 & 494) for eligible candidates

Ongoing professional development and career progression

Staff discounts

Supportive leadership team

Opportunity to manage a busy, high-performing Pizza Hut restaurant

Stable full-time employment within an internationally recognised brand

Application Process

If you are a motivated hospitality professional with a passion for leadership and operational excellence, we encourage you to apply.

Please submit your resume along with a cover letter outlining your experience and suitability for the role.

Applications will remain open for four (4) weeks from the date of advertisement.

Only shortlisted applicants will be contacted.

Salary: AUD $80,000 per annum + Superannuation

Benefits

Professional development assistance

Visa Sponsorship (Subclass 482 & 494, subject to eligibility)

Staff discounts

Work Location: On-site – Pizza Hut Kallangur(Brisbane)/ Pizzahut Yamba-NSW/Pizzahut Warrick-QLD

Pay: $80,000.00 per year

Benefits:

Employee discount

Referral program

Visa sponsorship

Work Location: In person