Informant Security Incident Management Specialist

Job Description:

Job Title: Informant Security Incident Management Specialist

Corporate Title: Up to Vice President

Location: Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description:

We are seeking a motivated and analytically driven Security Detection & Response Analyst (SDR I) to join the GIS Monitoring and Triage team. This role supports cybersecurity operations across threat detection, investigation, response, and continuous service improvement.

The ideal candidate is an early-career security practitioner with strong analytical aptitude and foundational technical skills, who contributes to the detection and response lifecycle by supporting investigations and response activities under guidance.

This role focuses on developing the ability to analyse security events, build contextual understanding of threats, and progressively operate with increasing independence across multiple security domains. The analyst will work alongside experienced practitioners to validate detections, investigate events, and execute response actions while building foundational skills in automation, orchestration, and AI-driven technologies.

This team work on a follow the sun methodology with weekends and Bank holidays included, the shifts will be 4 10-hour shifts this will be Sunday – Wednesday or Wednesday to Saturday

Responsibilities:

Support the detection and response lifecycle (detect investigate respond

improve) by triaging alerts and analysing logs and telemetry from multiple sources to assess potential security events

Correlate and analyse data across endpoint, identity, network, and application sources to develop context and determine whether activity is benign or suspicious

Assist in the investigation of security events by applying structured, hypothesis-driven analysis and escalating complex or high-risk findings to more senior analysts

Perform guided response activities under supervision, including alert enrichment, containment support, documentation, and coordination with more senior team members during active investigations

Validate alerts and contribute to improving detection fidelity by identifying false positives and providing feedback to enhance detection logic and coverage

Contribute to the development and refinement of investigation guides, runbooks, and playbooks, while learning to leverage automation, SOAR workflows, and AI-assisted tools to improve efficiency

Identify gaps in telemetry, monitoring, or processes and escalate improvement opportunities to support continuous enhancement of detection and response capabilities

What we’re looking for:

Experience in cybersecurity, security operations, IT support, or related technical fields (internships, academic projects, or equivalent experience included)

Foundational knowledge of security detection, investigation, or incident response principles, with a demonstrated ability to learn and apply concepts across multiple domains

Basic experience with log analysis and telemetry interpretation, including familiarity with querying or analyzing data using tools such as SIEM platforms or query languages (KQL, SPL, SQL, or similar)

Exposure to security platforms and technologies such as SIEM, EDR/XDR, identity systems, or cloud environments

Foundational understanding of common attacker tactics, techniques, and procedures (TTPs), with familiarity of frameworks such as MITRE ATT&CK

Analytical and problem-solving skills, with the ability to follow structured investigation processes and document findings clearly

Effective communication skills, including the ability to provide clear updates and collaborate with team members during investigations

Willingness to learn, take direction, and progressively develop independent decision-making capabilities in security operations environments

Skills that will help:

Deep analytical and problem-solving skills, with the ability to follow structured investigation processes and document findings clearly

Effective communication skills, including the ability to provide clear updates and collaborate with team members during investigations

Willingness to learn, take direction, and progressively develop independent decision-making capabilities in security operations environment

Benefits of working at Bank of America:

UK

At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.

Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.

Use of a flex fund to use towards benefits

Access to an emotional wellbeing helpline, and virtual GP services

Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood

Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm

Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

“We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.”

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.