BALENCIAGA Sales & Client Advisor

Summary

About us

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique.

Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity.

In 2021, Balenciaga’s 50th Couture collection - the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance.

From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director.

In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Job Description

We are currently seeking a Sales Advisor who will report to the Store Manager as part of our team in Barcelona Paseo de Gracia.

Your opportunity

To bring the in-store customer experience to the next level with flawless service that dazzles. You will seek out and leverage opportunities to enhance sales and increase growth.

How you will contribute

To develop and maintain good product knowledge and provide excellent customer service

An understanding of current products, trends and collections and ensuring that customers are informed and aware

To replenish stock and maintain high standards of merchandise and product presentation

Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company

Keep up to date with customer requirements and operating procedures

Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met

To ensure that all procedures and policies are understood. To carry out work according to those standards.

Personal appearance and presentation must be strictly in line with company standards

Adheres to Security and Health and Safety regulations

Opening & closing the Store according the needs of the business, in line with Company security rules

To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.

Who you are

Previous experience in a similar role

Experience in a customer service role with face-to-face customer contact

Ability to adapt to frequent change and a high-pressure environment

Ability to initiate contact and communication

Motivated by being a team player with a common goal

Excellent communication and interpersonal skills with the ability to build and maintain relationships

A strong team player and considerate of colleagues

Ability to speak fluently Spanish and English. A third language is highly advantageous.

Why work with us?

This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Job Type

Regular

Start Date

2026-08-24

Schedule

Full time

Organization

Balenciaga Spain, S.L.