Product Solution Engineer 2 - Pune
Skills
About the role
About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe's portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Overview
We are seeking a motivated and skilled Product Solution Engineer with 2+ years of experience to join our dynamic team at PhonePe. The ideal candidate will have a strong foundation in production support, troubleshooting, and automation. This role requires a proactive problem- solver who can maintain system stability, automate manual tasks, and effectively bridge the gap between technical operations and business requirements.
Key Responsibilities:
Diagnose, troubleshoot, and fix production software issues efficiently
Develop and own monitoring solutions for both production and non-production environments and applications
Develop smaller complexity features and enhancements in existing stable system components
Adapt installers, shell scripts, and Perl scripts to aggressively automate manual tasks
Provide valuable feedback from customer users to the internal engineering and product teams
Maintain an ongoing record of problem analysis and resolution activity in an on-call tracking system
Required Qualifications:
2 to 4 years of relevant professional experience
Proven success working in a fast-paced production support environment
Demonstrated ability to communicate effectively in writing, with a successful track record of responding to and resolving customer issues
Excellent written and oral communication skills
Strong analytical and problem-solving skills
Ability to effectively work and collaborate with cross-functional teams
Possess the ability to understand business problems and provide data, solutions, or information related to business requirements
Technical Skills:
Scripting & Automation: Strong knowledge of scripting languages (e.g., Python, Perl, Shell script) required
Databases: Good exposure to MySQL with the ability to write and understand complex SQL joins
Programming Languages: Experience in any programming language (C++, Java, or RubyOnRails is a strong plus)
Systems: On-call tracking systems and production monitoring solutions
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy about PhonePe on our blog.
Life at PhonePe
PhonePe in the news
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