Customer Support Representative
Skills
About the role
We are looking for a responsible and customer-focused executive to manage Shopify orders, shipping coordination, and customer support.
Key Responsibilities
Handle customer queries through calls, WhatsApp, email, and social media.
Manage Shopify orders, order status, cancellations, returns, and exchanges.
Coordinate with the packing team and courier partners.
Track delayed, undelivered, NDR, and RTO shipments.
Contact customers for delivery issues and address confirmation.
Generate shipping labels, invoices, and manifests.
Maintain basic reports of orders, returns, and customer complaints.
Requirements
Good communication skills in English, Hindi, and Gujarati.
Basic knowledge of Shopify, Excel, or Google Sheets.
Good coordination and problem-solving skills.
Previous experience in customer support, e-commerce, or logistics is preferred.
Freshers with good communication skills may also apply.
Interested candidates can share their resume with their current salary, expected salary, location, and notice period.
Pay: ₹10,850.72 - ₹20,000.00 per month
Work Location: In person
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