Housekeeping Manager

Job Description – Housekeeping Manager

Company: Peninsula Redpine Hotel Location: Andheri East, Mumbai Department: Housekeeping Position: Housekeeping Manager Reports To: General Manager / Operations Manager

Job Summary

The Housekeeping Manager is responsible for planning, organizing, and supervising all housekeeping operations to ensure the highest standards of cleanliness, hygiene, and guest satisfaction throughout the hotel. The role includes managing housekeeping staff, inventory, budgets, and ensuring compliance with health and safety standards.

Key Responsibilities

Manage the overall housekeeping operations of the hotel.

Ensure all guest rooms, public areas, offices, and back-of-house areas are clean, well-maintained, and presentable.

Supervise, train, and motivate housekeeping staff to maintain service excellence.

Prepare duty rosters, work schedules, and staff allocations.

Conduct regular room inspections and quality audits.

Monitor guest feedback and resolve housekeeping-related complaints promptly.

Maintain inventory of linen, guest supplies, cleaning chemicals, and housekeeping equipment.

Coordinate with Front Office, Engineering, Laundry, and F&B departments for smooth operations.

Ensure compliance with hygiene, sanitation, fire safety, and hotel SOPs.

Control departmental expenses and optimize resource utilization.

Prepare daily, weekly, and monthly housekeeping reports.

Ensure preventive maintenance issues are reported and followed up with the Engineering department.

Lead recruitment, onboarding, and performance evaluation of housekeeping team members.

Required Qualifications

Bachelor's Degree or Diploma in Hotel Management or Hospitality Management.

Minimum 5–7 years of housekeeping experience, with at least 2 years in a managerial role.

Experience in hotels or hospitality industry is preferred.

Skills & Competencies

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Knowledge of housekeeping chemicals, equipment, and cleaning procedures.

Strong organizational and time management skills.

Attention to detail and commitment to quality.

Problem-solving and decision-making skills.

Computer proficiency in MS Office and hotel management systems.

Ability to work under pressure and manage multiple tasks.

Working Conditions

Flexible shifts, including weekends and public holidays.

8-hour duty with rotational shifts as per hotel operations.

Performance Indicators (KPIs)

Guest satisfaction scores related to housekeeping.

Room inspection and cleanliness audit scores.

Staff productivity and attendance.

Linen and inventory control.

Timely resolution of guest complaints.

Departmental cost control.

Compliance with SOPs and hygiene standards.

Interested candidates may send their updated resume to: Email: hr@peninsularedpine.in

Pay: ₹42,000.00 - ₹45,000.00 per month

Benefits:

Food provided

Leave encashment

Provident Fund

Work Location: In person