Senior Analyst - Client Services

Introduction

Welcome to Gallagher in India - where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Overview

Gallagher Center of Excellence (GCoE) was founded in 2006 on the cornerstones of quality, innovation and teamwork. GCoE supports the Gallagher team around the globe and around the clock by providing a wide range of services, from back office and administrative services to knowledge intensive and niche services. It's a crucial component of Gallagher's ability to provide industry-leading quality, customer service, regulatory compliance and improved speed to market. We combine functional expertise, industry knowledge and technology with a passion for excellence, to deliver mission-critical services for our global staff.

With more than 16,000 professionals working across in India, GCoE is a place where result-oriented and knowledge-driven professionals can make an impact and build rewarding long-term careers. Our footprint includes regional presences in Bengaluru, Kolhapur, Mumbai, Pune and Shimoga.

How you'll make an impact

Trainee / Advisor and Senior Advisor – Role Summary

This role is part of the premium processing / client servicing function within Gallagher Re and focuses on ensuring accurate, timely, and compliant handling of client financial and operational instructions.

Core responsibilities

Process client figures into internal systems in line with KPIs, SLAs, and contractual terms

Acknowledge and action client instructions promptly and communicate key updates

Follow up on accounts and claims due from clients and escalate where needed

Manage cash call instructions and agree them with the market in a timely manner

Keep the workflow system updated with correct dates, comments, and status

Understand client business needs and operational requirements

Track unpaid items and collection status, and escalate issues to management

Liaise with Bureau markets and Xchanging offices for account agreement/signing

Follow internal policies, procedures, and external regulatory requirements

Ensure compliance with legal, regulatory, and professional standards

Store correspondence and supporting documents in E-filing / processing systems

Support Account and Settlement teams to ensure secure, efficient handling of client monies

Work regularly with Account Managers (AMs) and Client Service Advocates (CSAs) to understand client needs

Deliver performance against defined accuracy, quality, and turnaround time targets

What this role requires

Strong attention to detail

Good client communication and follow-up

Ability to manage financial processing and reconciliations

Knowledge of reinsurance operations

About you

Qualifications:

BCOM, BBA & BAF ( Finance Background)

Behaviors:

Understanding of the Re insurance brokerage business and customer service processes/tasks.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.