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Technical Team Lead

Infosys

Pune, INremote countryPosted Jul 24, 2026
Posting intelligenceActively listed

Skills

androidios

About the role

Key Responsibilities:

Manage a team of technical executives in service desk operations

Main objective of the role will be to supervise the day to day delivery and performance of the team

The role will also require the individual to motivate mentor coach and groom the team

Ensure process KM compliance along with meeting client and internal commitments

Own all customer escalations and complaints

General knowledge skills

Knowledge of Customer care operations

Experience in managing teams

Able to coach mentor motivate and interact with people

Excellent verbal and written communications

Strong decision making and analytical ability

Demonstrate patience passion for problem solving ability to use knowledge bases tools

Technical skills

Min

2 3 yrs

experience in working in Service Desk Tech support process providing remote support for Laptops Desktops LAN Issues Application support Small Forms etc

Advance knowledge of T S OS Windows XP 10 Browsers MS Office suite

Advance knowledge of T S Small Forms iOS Android Windows

Intermediate knowledge of Registry Fix Patch upgrades Virus T S Security Encryptions

Intermediate knowledge of Network collaborations VPN T S

Intermediate Networking knowledge

Familiarity with RDC Remote Desktop Connection

Preferred Skills:

Customer Service->Star hub- Service desk

Questions about this role

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