Director of Client Services

Overview:

Director, Client Services – GTA

Location: Greater Toronto Area (Hybrid)

Schedule: Monday to Friday

Salary: $100,000 to $120,000

We are actively hiring for this position

About Match Retail

Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable results through strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at retail.

About the Role

The Director of Client Services is a senior leadership role responsible for overseeing key client relationships, driving program success, and ensuring exceptional service delivery across multiple programs. This role acts as a strategic partner to clients, internal stakeholders, and field leadership, ensuring alignment between client objectives, execution strategy, and operational delivery.

The ideal candidate is a strong people-leader with deep experience in client management, retail programs, and cross-functional collaboration.

Key Responsibilities

Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships

Own overall client satisfaction, retention, and growth across programs

Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery

Translate client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teams

Oversee program planning, launches, optimization, and performance against KPIs

Proactively identify risks, challenges, and opportunities, drive solutions and continuous improvement

Partner with internal teams on forecasting, budgeting, resourcing, and scalability of programs

Prepare and present executive-level business reviews, insights, and recommendations to clients

Support new business growth through client expansion, upselling, and strategic initiatives

Qualifications & Experience

5+ years of experience in client services within retail, CPG, or sales execution

Proven experience leading and developing high-performing teams

Strong understanding of retail environments, field execution, and national programs

Demonstrated ability to manage complex, multi-client portfolios

Excellent communication, presentation, and stakeholder management skills

Highly organized, strategic, and solutions-oriented mindset.

Comfortable working in a fast-paced, evolving environment

Willingness to travel, as required to support clients and teams

Why Join Match Retail?

Senior leadership role with high impact and visibility

Opportunity to work with leading national and global brands

Collaborative, performance-driven culture

Competitive compensation and benefits

Career growth and professional development opportunities

Interview Process

Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.

Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.

Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.

Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.

Step 4: Final candidates participate in an in-person or virtual interview with the client.

AI Disclosure

We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.