Senior Software Engineer - Automation & AI - Hybrid

Work options: Hybrid

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

Who are we?

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing.

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

Who you are

We are looking for a Senior Software Engineer to join our Automation & AI team and help build the next generation of intelligent products, platforms, and internal capabilities.

You will work across modern web applications, automation services, agentic workflow platforms, knowledge management solutions, and data pipelines. The role combines strong full-stack software engineering with the opportunity to apply emerging AI technologies to meaningful business and customer problems.

This role is suited to an engineer who enjoys working across system boundaries, is comfortable navigating emerging and ambiguous technical domains, and can turn experiments into secure, reliable, and maintainable production capabilities.

What you will do

Design, build, test, and operate production applications using TypeScript, Node.js, React, and PostgreSQL.

Develop backend services, APIs, user interfaces, integrations, and reusable platform capabilities.

Contribute to the design and implementation of automation and agentic workflow platforms.

Build workflow capabilities involving orchestration, scheduling, asynchronous processing, queues, retries, approvals, and human-in-the-loop interactions.

Develop knowledge management services that ingest, process, index, search, and retrieve structured and unstructured content.

Integrate large language models and other AI services into production applications and workflows.

Design and maintain batch, event-driven, and near-real-time data pipelines.

Integrate with internal and third-party platforms through APIs, webhooks, events, and other integration patterns.

Define measurable success criteria and evaluation approaches for AI, retrieval, automation, and application quality.

Implement appropriate security, privacy, permissions, auditing, and governance controls.

Build automated unit, integration, contract, and end-to-end tests.

Contribute to technical designs, architectural decisions, code reviews, and engineering standards.

Evaluate emerging technologies pragmatically and determine when AI, conventional software, or process automation is the most appropriate solution.

Take ownership of capabilities throughout their lifecycle, from discovery and experimentation through delivery, operation, and continuous improvement.

What you’ll need

Advanced TypeScript and Node.js development experience

Strong React experience, including component design, state management, data fetching, and frontend performance

Experience designing scalable backend services and reusable platform capabilities

Experience building workflow, rules, orchestration, or automation systems

Understanding of asynchronous processing, queues, retries, scheduling, idempotency, and distributed system failure modes

Experience integrating third-party platforms, APIs, webhooks, and enterprise systems

Strong API and domain modelling skills

Experience implementing authentication, authorisation, secrets management, and tenant-aware application design

Experience with automated unit, integration, contract, and end-to-end testing

Experience with production monitoring, logging, tracing, alerting, and incident troubleshooting

Ability to balance rapid experimentation with platform reliability, security, and maintainability

Some ‘nice to haves’

Experience with workflow engines or orchestration frameworks

Experience building internal developer platforms or extensible plugin-based systems

Familiarity with AI agent frameworks, tool-calling patterns, and human-in-the-loop workflows

Experience with WebSockets, streaming APIs, or real-time application patterns

Experience in a SaaS or multi-tenant product environment

Our values

We are bold

We are all in

We are customer obsessed

We do what we say

We are good humans

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our hybrid model of minimum two days a week of in office moments supports flexibility tailored to individual and team needs, empowering people to achieve their career and personal goals.

Benefits

A truly flexible workplace through our Flex@HF approach

The opportunity to be part of a fast-growing global tech company

A focus on learning and development through Humanforce HR

A generous talent referral program – know great people, be rewarded

12 weeks paid parental leave for primary carers, 4 weeks’ for secondary

4 extra days leave to focus on your wellbeing

Contemporary and practical Employee Assistance Program

A cool reward and recognition program – shout to your colleagues and earn points to spend

Access to our own financial wellbeing platform Thrive – including earned wage access, tools to budget and save, perks and cashback across 100s of Australian retailers

Fun, collaborative culture with passionate people

A workplace where you can genuinely improve the world of work!

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.