Growth Operations Manager

Description

Salary: £40000-£50000

Job Type:Full Time, permanent role

Location: Liphook, Hampshire

Rocksteady Music School is the UK’s largest rock and pop school. We teach fun and inclusive in-school band lessons to primary age children. Our mission is simple: to amplify children’s self-belief and remove barriers to music education. We’re currently in thousands of schools in the UK, teaching over 120K children every week, and recently launched in Australia – and we’re growing fast.

Our offices in Liphook and Birmingham are home to many of our central office teams. From there, we all play our part in supporting our band leaders to reach as many children as possible with their lessons. That’s what gets us out of bed in the morning!

We’re now looking for a Growth Operations Manager to join our Growth Marketing team to connect every campaign, channel, and piece of content to a measurable commercial outcome - and build the systems, attribution models, and experiment infrastructure that turn marketing activity into a provable, compounding growth engine for Rocksteady.

As a Growth Operations Manager, you will:

Build and own the single source of truth for marketing and revenue data - Design and maintain a unified data architecture to provide a single, agreed view of pipeline performance - connecting Website, HubSpot, paid platform data, and any intent tools into one coherent reporting system. Ensure every pipeline and attribution conversation at Rocksteady starts from a shared baseline that all functions trust and use.

Design and maintain multi-touch attribution models across the B2B and B2E education buying journey - Build the attribution framework that connects marketing activity to pipeline and closed-won deals. Ensure the attribution methodology is documented, defensible and updated as channel mix and buyer behaviour evolve.

Own the marketing technology stack strategy - evaluating, procuring, and retiring tools - Act as the strategic owner of the MarTech stack, auditing and advising which tools Rocksteady should use and how they integrate. Support with the business case for new technology investment, define integration architecture and provide direction on how each tool should be configured and maintained.

Build and run the growth experiment engine infrastructure across the team - Build and maintain the operational infrastructure, including the shared experiment backlog, ICE scoring model, hypothesis documentation templates, results tracking, and the briefing process. Ensure experiment learnings are captured, distributed, and rolled into future strategy.

Build and run the layered marketing reporting cadence - Own the marketing reporting framework from weekly channel performance against targets through to monthly pipeline reviews. Make the case for marketing as a growth engine, not a cost centre.

Own the website as a conversion and data infrastructure asset – Manage the website data layer so that traffic, behaviour, and conversion metrics flow accurately into the broader reporting system. Act as the marketing team's primary liaison with any web development or agency resource, ensuring website changes serve wider team objectives.

Drive sales and marketing alignment through shared data and shared accountability - Own the operational infrastructure that collapses the wall between marketing and sales, including shared dashboards accessible to both functions, aligned definitions of pipeline stages and a shared set of metrics.

Develop data integrity and segmentation - Maintain the integrity of ICP data across all systems, ensuring account and contact records in HubSpot and the CRM are accurately segmented.

Thrive in a collaborative environment -balancing a commitment to high standards with the ability to build strong relationships and work effectively across teams, remaining curious, adaptable, and responsive to the changing needs of the business

As a Growth Operations Manager, you'll need:

Minimum 4 years of experience in growth operations, marketing operations, revops or marketing analytics

Has built or operated within a structured growth or marketing experiment programme

Has owned or overseen the data quality and segmentation architecture in a B2B CRM

Has experience planning and implementing effective analytics and tracking across platforms.

Has produced or contributed to senior leadership marketing reporting - translating channel data and pipeline metrics into a commercial story that non-marketing stakeholders can act on

An understanding of SEO/AEO is desirable.

Has evaluated, advised on and managed some or all of the marketing technology stack

Values-driven and motivated by the opportunity to contribute to a mission-led organisation.

Passion for education and/or music a bonus!

We appreciate that previous experience does not always tell the full story so if you like the sound of this role, don’t rule yourself out if you feel you don’t tick all the boxes.

Benefits

35 hour working week

28 days holiday plus bank holidays

Long service awards including an additional 4 weeks’ pay after 5 years

Free onsite parking

Personal development opportunities

Comprehensive benefits package including discounts on everyday purchases, free 24/7 GP service.

Enhanced maternity and paternity pay.

Celebratory staff away-days, Christmas parties and social events.

Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK.

Every once in a while, you get the chance to be part of something really special. When you join Rocksteady, you know immediately that you’ve found it. We might be growing fast but we pay special attention to protecting our unique working culture and ensuring everyone feels comfortable to be themselves at work. We look out for each other, welcome new colleagues as friends and stay true to our small-company roots; rolling up our sleeves if a job needs doing, solving problems together and, most importantly, always putting the children first. Likeminded people are joining us and we’re reaching more and more children with our lessons every week. We keep growing because we’re driven by our passion for the life-changing nature of music.

Join us and use your skills for good.

Your Passion. Their Future.

Additional Information

We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment.

As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975.You can find out more about our policy on recruitment of ex-offenders here.

If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check.

It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police.

To find out more about Rocksteady, check out our website www.rocksteadymusicschool.com

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About Rocksteady Music School