Credit Control Officer

Job description:

Reliance Social Housing CIC is a Regulated Provider of social housing, governed by the National Housing Federation (NHF) Code of Governance and committed to compliance with the Regulator of Social Housing’s Governance and Financial Viability Standard (GF&V). Our mission is to provide safe, affordable, and high-quality housing solutions to communities in need, ensuring financial sustainability and compliance within the sector.

Role Overview:

We are looking for a proactive and detail-oriented Credit Control Officer to join our Finance team. In this key role, you will be responsible for managing the company’s credit and collections processes, ensuring timely payments from customers while maintaining strong client relationships.

Key Responsibilities

Monitor and manage accounts receivable ledger to ensure timely collection of outstanding debts

Issue statements, reminders, and follow-ups on overdue accounts

Liaise with customers to resolve payment issues, disputes, or account discrepancies

Work closely with internal departments to support the collections process

Maintain detailed records of all communications, agreements, and actions taken

Produce regular aging reports and cash collection forecasts

Support month-end closing and bad debt provisions reporting

Assist in forming and reviewing rent components, including core rent, service charges, council tax, and maintenance costs.

Liaise with local councils to verify council tax elements and housing benefit matters.

Person Specification

Essential:

The ideal candidate will have:

Proven experience in credit control, accounts receivable, or financial administration

Strong communication and negotiation skills

Excellent attention to detail and high level of accuracy

Confident in dealing with difficult conversations while maintaining professionalism

Proficient in Microsoft Excel and ERP Systems

Ability to work independently and manage multiple priorities

Knowledge of credit legislation and best practices is advantageous

Key Skills & Competencies:

Strong analytical and numerical skills.

Knowledge of rental regulations, council tax policies

Ability to manage and negotiate effectively.

High level of integrity and discretion in handling confidential information.

Qualifications & Experience:

Degree in Finance, Accounting, Business Administration, or a related field (preferred).

Experience in rent management, accounts receivable, property finance

Familiarity with budgeting techniques

Prior experience in credit control and customer management is beneficial.

The Reward:

We strive to be an excellent employer, providing demanding objectives within a supportive, open and honest culture.

For the right individual we have good opportunities for further training, development and career progression.

How to Apply:

If you are striving for a career in the housing sector, within a dynamic and growing company, please apply online.

We reserve the right to close this vacancy early should we receive sufficient applications.

Pay: From £27,000.00 per year

Benefits:

Bereavement leave

Company events

Company pension

Free parking

On-site parking

Private medical insurance

Work Location: In person