Apprentice - Dispute Phone Servicing

American Express is on a journey to provide the world’s best customer experience every day. The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.

Minimum Qualifications

Bachelor’s degree

Not more than 5 years of difference between highest education degree completion date and Joining date

Should not have enrolled in any prior Government Apprenticeship programs

Strong attention to detail and accuracy

Good communication and interpersonal skills

A willingness to learn and adapt to new tasks and challenges• Ability to maintain confidentiality

Rotational shifts , 24/7 working environment & 2 rotational week offs

Preferred Qualifications

Proficiency in basic computer applications (e.g., Microsoft Office Suite)

Ability to work effectively in a team environment

Compliance Language

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing:

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.