Live Chat Agent

Is this job for you?:

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to our Customer Experience Team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team.

THIS IS NOT A REMOTE POSITION

Responsibilities:

Offer courteous and personalized service to our vast clientele by communicating with them via chat, email, ticketing system or telephone

Process requests for product returns, price matches, warranties, etc.

Follow up on orders and any research related to them

Follow up with our warehouse, marketing, or product content teams as needed

Remain vigilant in the face of potential fraud

Manage several tasks at once

Qualifications:

Ability to promote excellence in customer service

Must be willing to travel to and work from one of our many store-front locations

Experience in Live Chat, Zendesk, Shopify is an asset

Bi-lingual English French is an asset

Retail experience is an asset

Why The Brick?:

Competitive remuneration package that will commensurate with experience

Career progression potential with plenty of access to ongoing personal and professional development

Employee discounts

A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com