Chief Operating Officer - Technology Delivery Management

Chief Operating Officer

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

The COO- Technology Products is a senior executive responsible for leading product implementation, support, and delivery across multiple industry domains - Financial Services, Consumer Goods, Healthcare, High-Tech Software, and High-Tech Manufacturing. The role spans Genpact’s own software and IP (including orchestration and workflow platforms), third-party enterprise products (ServiceNow, Salesforce, HighRadius, Blackline, Zelix), and RPA delivery. This leader brings a strong technical foundation to solution and lead multi-tower opportunities, ensuring products integrate seamlessly into each client’s technology landscape. The ideal candidate is a decisive, aggressive communicator who can hold their ground with senior stakeholders and maintain a clear point of view regardless of audience.

Responsibilities-

Strategically define and execute the roadmap to scale the technology products business, serving as the P&L owner for Financial Services, Consumer Goods, Healthcare, High-Tech Software, and High-Tech Manufacturing - ensuring a consistent, high-quality product delivery model across all verticals.

Lead the implementation, configuration, and service delivery for key ERP and functional platforms, including ServiceNow, Salesforce, HighRadius, Blackline, and Zelix - as well as Genpact-owned IP including orchestration and workflow platforms. Lead a team delivering RPA solutions, ensuring automation capabilities are seamlessly integrated into multi-tower client engagements.

Champion the adoption of new technologies within operations, bringing strong executive presence and strategic foresight.

Leverage a strong technical background to lead solutioning for complex, multi-tower opportunities - assessing how products fit into and integrate with each client’s existing technology landscape, and providing authoritative technical leadership across the full solution lifecycle.

Oversee multiple complex programs, ensuring first-time-right delivery, project salvage when necessary, and seamless stakeholder management in high-intensity client environments.

Build and nurture CXO-level relationships, driving client engagement and business expansion through consultative delivery excellence.

Lead operational transformation initiatives aimed at reducing cost, improving efficiency, and elevating service quality.

Contribute actively to the overall tech strategy, helping shape the company’s long-term technology and delivery roadmap.

Navigate and collaborate across a highly matrixed environment, effectively partnering with cross-functional global teams.

Build and scale the tech delivery practice from the ground up - with a hands-on approach, attention to detail, and readiness to roll up sleeves when required.

Manage team utilization, capacity planning, and bench strength to drive sustainable growth while meeting profitability targets.

Actively coach, mentor, and develop top talent within the technology products space, fostering engagement and capability-building.

Establish trusted relationships across the organization, influence decision-making, and align diverse global stakeholders toward common objectives.

Looking for a technically-grounded executive leader with the executive presence and communication style to challenge senior stakeholders assertively, push back with confidence, and hold a clear position regardless of audience or seniority level.

Qualifications

Bachelors - Commerce, Bachelors - Computer Science, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration

Certifications

AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Professional Cloud Architect - GoogleGoogle

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Commercial Excellence, Commercial Modeling, Design Thinking, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Technology Delivery Management

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter

Make an impact – Help global enterprises solve business challenges that matter

Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.