Customer Relationship Lead

Our Incora Story is really taking off – we’d love you to join us for the journey!

As a leading supply chain solutions business in the aerospace industry, our customers are at the heart of everything we do.

As a Customer Relationship Lead – Future Risk, you will play a critical role in protecting customer service performance by proactively identifying future supply risks and driving actions to minimise their impact.

Working alongside the wider Spares team, you will proactively identify risk parts, coordinate mitigation activities, and bridge supply gaps. You will collaborate closely with Supply Chain, Procurement, Planning, and the Customer Solutions team to ensure potential risks are understood, communicated, and effectively managed before they impact customer operations or organisational performance.

This role is instrumental in achieving our Spares performance targets by optimising parts availability and ensuring the correct actions are taken to protect customer supply.

You will manage escalations, influence cross functional teams, and provide clear, proactive communication to internal and external stakeholders, building confidence through transparency and effective risk management.

About You

You are a proactive, solutions-focused professional with excellent communication and relationship building skills.

You are comfortable working in a fast paced environment, managing multiple priorities, and influencing stakeholders at all levels to achieve the best outcomes for both the customer and the business.

Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity.

You will be able to demonstrate:

A strong work ethic, professionalism and integrity.

Excellent communication and stakeholder management skills.

A self motivated approach with the ability to work independently and take ownership.

Strong analytical and problem-solving abilities with a proactive mindset.

The ability to learn quickly and adapt to changing business priorities.

A collaborative, team-focused approach, building effective relationships across the wider organisation.

Resilience and confidence when managing customer escalations and supply risks.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations:

Courage - Take ownership for issues and problems.

Collaboration - Share knowledge and experience with others

Commitment - Focus on ensuring internal and external customer expectations are met in a timely way.

Community - we value our world and those we share it with.

In return we will offer the things that matter:

Starting salary between £32,000 and £34,000 dependent on experience.

We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.

We want you to enjoy life as well as work so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days

We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover

We want to help you look after you and your family by providing healthcare cash plans saving you money and helping you to stay well

We want to support you and the people that matter to you with our flexible working and family friendly policies and practices

Incora cares about our environmental impact and that’s why we reward people who use green transport to travel to work with our Green Travel Allowance

We believe every little helps by offering a generous discount portal only available to Incora employees

Very importantly we want to be with you to help your career take off and become part of the Incora Story

We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience.

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

Industry-leading capabilities

Innovative solutions

Greater customer value

Trusted supplier relationships

Business growth and operational efficiency

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.