Senior Cloud & Infrastructure Engineer

Description

The primary purpose of this role is to build and operate infrastructure capabilities that support business application services for the Lancashire Group companies worldwide.

The successful candidate will lead and mentor cloud and infrastructure teams, fostering a collaborative and high-performing environment that delivers robust and reliable IT solutions.

They will support the IT Infrastructure Manager in managing relationships with key third-party vendors and managed service providers (MSPs), ensuring alignment with business objectives and contractual obligations.

The role will also be responsible for driving continuous improvement in service delivery by working closely with both internal teams and external partners.

Specific Responsibilities

Manage relationships with managed service providers (MSPs) to ensure service delivery aligns with business objectives and contractual obligations.

Oversee and coordinate activities with 3rd party vendors, ensuring compliance with service level agreements (SLAs) and timely resolution of issues.

Build, manage and maintain reliable, secure, and cost-efficient IT infrastructure across supported environments.

Maintain awareness of emerging AI capabilities within cloud, infrastructure, endpoint, monitoring, and IT service management platforms, and assess their relevance to business and operational objectives.

Vulnerability management of infrastructure components and operating systems.

Support the responsible adoption of AI-enabled tools and automation within infrastructure operations, ensuring alignment with security, compliance, data protection, and risk management requirements.

Responsible for the provisioning, deployment, configuration, maintenance, and administration of hardware and software.

Responsible for quarterly vulnerability assessment testing and annual penetration testing, lead remediation and actions/project.

Work closely with architecture teams to identify and define management and monitoring regimes to ensure delivered capabilities operate effectively.

Proactively identify and manage risk via the formal Risk Management processes.

Maintain effective Asset Management and license compliance as required.

Ensure all services are appropriately documented.

Plays a key role in operational Data Centre and Cloud projects to ensure they are planned, resourced and delivered to meet corporate objectives.

Maximise performance by monitoring, troubleshooting network problems and outages, scheduling upgrades including service packs, patches, hot fixes and security configurations.

Reviewing system changes for security implications and recommending improvements.

Evaluate, select, and onboard new MSPs and 3rd party partners as required, ensuring alignment with organizational standards and security requirements.

Skills & Requirements

Strong technical knowledge of hybrid cloud infrastructure technologies such as Azure & vSphere.

Hands-on experience and knowledge implementing, configuring, integrating Microsoft based technologies.

Working knowledge of AI-enabled technologies and their application within IT infrastructure, cloud operations, monitoring, automation, and service management.

Ability to identify practical use cases for AI and automation to improve operational efficiency, reduce manual effort, and enhance infrastructure support processes.

Excellent communication and presentational skills, confident and methodical approach, and able to work within a team environment.

Demonstrated experience managing MSPs and 3rd party vendors in an enterprise IT environment.

Ability to take a structured approach to problem resolution and ensure that the most appropriate actions are taken to resolve problems as they occur.

Autonomy - Works under broad direction. Work is often self-initiated. Is fully responsible for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities.

Proven experience in designing and architecting enterprise IT infrastructure solutions, both on-premises and in the cloud.

Ability to build effective partnerships with external service providers to deliver high-quality infrastructure and cloud services.

Experience in drafting, reviewing, and enforcing SLAs and operational agreements with MSPs and 3rd parties.

Influence - Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism. Builds appropriate and effective business relationships. Makes decisions which impact the success of assigned work i.e. results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments.

Complexity - Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and the wider customer/organisational requirements.

Business Skills - Advises on available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives. Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates effectively, both formally and informally. Demonstrates leadership.

The Lancashire Way

At Lancashire, we believe our culture sets us apart. The way we behave and approach our work day-to-day is what makes us unique and creates a positive experience for our people, business partners and other stakeholders. Honesty and integrity in all we do is a given and The Lancashire Way reflects our true character and spirit.

Straight-talking

We feel empowered to share thoughts and ideas, because everyone’s voice matters.

Collaborative

We work together towards common goals, share knowledge and support each other.

Hard-working

We all have a stake in the company’s success and are proactive in contributing to our goals and vision.

Responsible

We focus on achieving tangible results with consistent standards across the Group.

Positive

We engage with brokers, clients, communities, stakeholders and colleagues professionally and passionately as proud ambassadors of Lancashire.

About The Lancashire Group

Lancashire are a provider of global specialty insurance and reinsurance products operating in Bermuda, London, the U.S. and Australia, across three delivery platforms: rated company, Lloyd’s and collateralised security.

Our focus is on short-tail, specialty (re)insurance risks within four general segments: Property and Casualty, Aviation, Energy and Marine, and Specialty.