Retail Assistant (Opticians)

278049BR

Retail Assistant (Opticians)

Telford, New Street

Job Description

About the role

As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.

Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading ‘Step Into Optics’ training programme. This programme includes both workshop based learning and practical ‘on the job’ experience.

You will also be involved in:

Ordering, dispensing and collection of glasses and contact lenses

Supporting with eye-tests and pre-screening activities

Providing aftercare support through repairs and adjustments

Completing operational and administrative tasks associated with dispensing prescriptions

Maintaining shop floor standards

You will be based in store and report to store manager.

What you’ll need to have:

Passion for customer care

Desire to learn

It would be great if you also have:

Worked in a retail or clinical environment

Our benefits

Discretionary quarterly bonus

Generous employee discounts for you and a second person (terms and conditions apply)

Clinical and Non-Clinical Career development opportunities

Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.

Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

What's next

Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Business Area

Opticians, Retail

Function

Opticians

Specialism

Boots Opticians Operations

Keywords

customer, retail, opticians, optometry, apprentice, student, sales assistant, sales advisor, customer advisor, Optical Support

Hours per week

37.5

Latitude,longitude 1

52.676067866,-2.446702306

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays and Weekends

Airport

No

Hours per week

Over 35 hours per week

Company

Optics

Division

100 - North

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

No

Region

OPT104 - West Midlands, Cheshire and North Wales

Area

OPT104 - West Midlands, Cheshire and North Wales

Store

3080 - Telford - New Street

Req Posted Date

23-Jul-2026

County

Shropshire

Country

UK

Address 1

135 Thetford Chase

Address 2

Telford

Post Code

TF3 4BY

Source

Boots

Need To Know (New)

This is a permanent role, and we request that you only apply for the position if you can commit to the advertised hours on a permanent basis;, We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week;, We are looking for candidates who can travel to different stores across a geographical area;

Are night shifts required as part of this shift pattern?

No

Do you require a second shift pattern to be advertised?

No

Please select the required shift pattern for Fridays

Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)

Please select the required shift pattern for Mondays

Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)

Please select the required shift pattern for Saturdays

Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)

Please select the required shift pattern for Sundays

Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)

Please select the required shift pattern for Thursdays

Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)

Please select the required shift pattern for Tuesdays

Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)

Please select the required shift pattern for Wednesdays

Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm), Evening (7pm - 10pm)