IT Support Officer

Job Description: Senior Azure Cloud & Microsoft Licensing SpecialistJob Summary

We are looking for an experienced and customer-focused Senior Azure Cloud & Microsoft Licensing Specialist with strong expertise in Microsoft Azure, Office 365, Cloud Solution Provider (CSP) programs, and Microsoft Volume Licensing. The ideal candidate will have hands-on experience in Azure cloud infrastructure, subscription management, licensing operations, customer support, cloud cost optimization, and stakeholder management. The role also requires a good understanding of Azure Data Services and cloud governance.

Key Responsibilities

Design, deploy, and support Microsoft Azure and Office 365 cloud solutions.

Configure and manage Azure resources including Virtual Networks (VNet), Virtual Machines (VMs), ExpressRoute, Azure Key Vault, and related services.

Manage Microsoft CSP, Volume Licensing (VL), and New Generation Volume Licensing (NGVL) programs.

Create Azure tenants, manage subscriptions, activate cloud services, and oversee customer licensing requirements.

Prepare Azure infrastructure cost estimates and recommend cloud cost optimization strategies using Azure Cost Management and Azure Advisor.

Process customer orders through Microsoft Partner Center (MPC) and coordinate with Microsoft support teams for issue resolution.

Establish Azure governance, security, and compliance frameworks aligned with organizational policies.

Build and maintain strong customer and vendor relationships while ensuring high customer satisfaction.

Handle customer escalations, contract renewals, agreement management, and operational reporting.

Develop and maintain Standard Operating Procedures (SOPs) and process documentation.

Deliver technical training and knowledge-sharing sessions for internal teams.

Collaborate with cross-functional teams to ensure successful cloud migration and business alignment.

Support Azure Data Engineering initiatives using Azure SQL Database, Azure Data Factory (ADF), and Azure Databricks.

Required Skills

Microsoft Azure Administration

Office 365 Administration

Azure Virtual Machines (VMs)

Azure Virtual Network (VNet)

ExpressRoute

Azure Key Vault

Azure Cost Management

Azure Advisor

Microsoft Partner Center (MPC)

Cloud Solution Provider (CSP)

Microsoft Volume Licensing (VL & NGVL)

Azure Governance & Security

Azure SQL Database

Azure Data Factory (ADF)

Azure Databricks

IT Service Management

Operations Management

Stakeholder Management

Process Improvement

Customer Success & Escalation Management

Technical Training & Documentation

Project Planning

Preferred Qualifications

Bachelor's Degree in Engineering or a related technical field.

Microsoft Azure Fundamentals (AZ-900) Certification.

Azure Administrator certification (preferred).

AWS Cloud Practitioner knowledge is an added advantage.

Basic knowledge of Python and SQL.

Preferred Experience

7+ years of experience in Microsoft Azure, Cloud Operations, Microsoft Licensing, Cloud Infrastructure, and Customer Success.

Experience working with global customers across APAC, EMEA, NORAM, and LATAM.

Proven expertise in cloud migration, licensing operations, subscription lifecycle management, and Azure cost optimization.

Key Competencies

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management.

Customer-centric approach.

Ability to manage multiple projects simultaneously.

Operational excellence and process improvement mindset.

Team collaboration and leadership capabilities.

Pay: ₹350,000.00 - ₹600,000.00 per month

Benefits:

Health insurance

Paid sick time

Provident Fund

Work from home

Work Location: In person