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non voice process

HCM Info Systems

Pune, INonsitePosted Jul 24, 2026
Posting intelligenceActively listed

About the role

non-voice process job involves handling customer support and business tasks through text channels like email, chat, and ticketing systems instead of phone calls. Key duties include answering queries in writing, updating data records, and meeting speed targets.

Job Responsibilities

Chat and Email Support: Read and reply to customer questions or complaints using live chat, web forms, and emails.

Ticket Management: Open, track, and close support tickets within a set time limit.

Data Entry: Type customer details, process orders, and keep internal databases accurate.

Age criteria 18 to 29 years

Issue Escalation: Send complex technical or billing problems to senior teams.

Pay: ₹14,000.00 - ₹30,000.00 per month

Work Location: In person

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