Technical Director, Infrastructure Operations

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

The Technical Director, Infrastructure Operations is responsible for leading and governing the Technical Review Board process. This role ensures that all technology solutions align with enterprise architecture standards, strategic objectives, security requirements, and operational scalability. The Technical Director provides leadership, oversight, and architecture reviews, for new systems and services driving consistency, quality, and fostering innovation across the organization’s technology landscape.

Key Responsibilities

Technical Review Board Governance

Lead the technical review board process, ensuring all proposed solutions adhere to established architecture principles, standards, and roadmaps.

Chair or oversee Technical Review Board (TRB) sessions, driving clear, timely, and well-documented decisions.

Establish and maintain governance frameworks, review criteria, and decision guidelines.

Solution Oversight & Feedback

Protect to enable our business users

Ensure solutions are evaluated for scalability, performance, security, cost-effectiveness, and alignment with enterprise strategy.

Recommend modifications to proposed solutions based on architectural fit and risk assessment.

Ensure integration across systems, platforms, and business domains.

Stakeholder Engagement

Partner with senior technology leaders, product teams, and business stakeholders to align on architectural direction.

Provide advisory and guidance to engineering, infrastructure, and application teams during design and delivery phases.

Act as a key escalation point for architectural risks and decisions.

Standards & Best Practices

Define and evolve enterprise architecture standards, patterns, and reference architectures.

Promote best practices in cloud, data, security, and application architecture.

Drive adoption of modern technologies and architectural approaches where appropriate.

Risk Management & Compliance

Identify architectural risks and ensure mitigation strategies are in place.

Ensure compliance with regulatory, security, and internal policy requirements.

Maintain audit-ready documentation of architectural decisions and reviews.

Continuous Improvement

Optimize and streamline the architectural review process for efficiency and effectiveness.

Track and report on key metrics (e.g., review cycle time, compliance rates, exceptions).

Foster a culture of continuous learning and architectural excellence.

Qualifications & Experience

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

10+ years of experience in IT, with 5+ years in enterprise architecture or senior technical leadership roles.

Proven experience leading architecture review boards or governance processes.

Deep expertise in enterprise architecture frameworks (e.g., TOGAF or equivalent).

Strong knowledge of cloud platforms (AWS, Azure, GCP), distributed systems, and modern application architectures.

Experience with security, data, and integration architectures.

Demonstrated ability to influence senior stakeholders and drive decision-making.

Key Competencies

Strategic thinking and enterprise-wide perspective

Strong decision-making and risk assessment

Excellent communication and stakeholder management

Technical depth across multiple domains

Leadership and team facilitation

Process design and continuous improvement

Success Measures

High adherence to enterprise architecture standards

Reduction in architectural risks and technical debt

Efficient and timely architecture review cycles

Strong stakeholder satisfaction and alignment

Increased reuse of architectural patterns and components

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :

$128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an)

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