Senior Operations Executive
Skills
About the role
Job Summary
The Senior Operations Executive is responsible for overseeing day-to-day operational activities, improving business processes, ensuring operational efficiency, and supporting cross-functional teams. This role focuses on achieving organizational goals through effective planning, coordination, process optimization, and performance monitoring while maintaining high standards of quality and compliance.
Key Responsibilities
Manage and supervise daily operational activities to ensure smooth business operations.
Develop, implement, and improve operational processes and standard operating procedures (SOPs).
Monitor key performance indicators (KPIs) and prepare operational reports.
Coordinate with internal departments such as Sales, Finance, HR, Procurement, and Logistics.
Identify process improvement opportunities and implement cost-saving initiatives.
Ensure compliance with company policies, regulatory requirements, and quality standards.
Handle escalations and resolve operational issues promptly.
Monitor inventory, procurement, and vendor performance where applicable.
Support budgeting, forecasting, and resource planning activities.
Lead, mentor, and train junior operations staff.
Conduct operational audits and recommend corrective actions.
Collaborate with management to achieve business objectives and operational excellence.
Manage projects and ensure timely completion of operational initiatives.
Ensure customer satisfaction by maintaining service quality and delivery standards.
Required Qualifications
Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Commerce, or a related field.
MBA or relevant postgraduate qualification is preferred.
5–8 years of experience in operations management or a similar role.
Required Skills
Strong leadership and team management skills.
Excellent analytical and problem-solving abilities.
Process improvement and operational planning expertise.
Strong communication and interpersonal skills.
Project management and organizational skills.
Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, or similar) is an advantage.
Knowledge of Lean, Six Sigma, or Continuous Improvement methodologies is preferred.
Ability to manage multiple priorities under tight deadlines.
Key Competencies
Leadership
Decision Making
Strategic Thinking
Process Optimization
Time Management
Stakeholder Management
Risk Management
Customer Focus
Attention to Detail
Results Orientation
Key Performance Indicators (KPIs)
Operational efficiency improvement
Process compliance rate
Cost reduction achievements
On-time project completion
Customer satisfaction score
Team productivity
Error reduction rate
Vendor performance
Budget adherence
Quality and compliance metrics
Working Conditions
Full-time position.
Office-based with occasional travel to operational sites or client locations, if required.
May require flexibility during peak operational periods.
Career Progression
Operations Manager
Senior Operations Manager
Head of Operations
General Manager – Operations
Director of Operations
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Flexible schedule
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Experience:
Operations management: 1 year (Required)
Work Location: In person
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