IT Administrator

IT Administrator

Beacon Trusteeship Limited

Location

BKC, Mumbai (Head Office) - with periodic travel to Vashi (BIHPL/RTA office)

Reports To

CTO & Designated Officer

Function

Information Technology

Employment Type

Full-time

About the Role

We are looking for an IT Administrator to support day-to-day technology operations across our BKC and Vashi offices. This is a hands-on role covering end-user support, asset management, vendor coordination, and security hygiene - keeping systems running and users productive while supporting the broader IT and compliance function.

Key Responsibilities

Provide first-line IT support across BKC and Vashi offices (laptops, desktops, printers, network connectivity issues)

Manage user onboarding and offboarding - M365 account provisioning, email setup, file/folder access, and asset issue and recovery

Maintain and monitor endpoint security agents (antivirus/EDR) and flag anomalies proactively

Coordinate with external vendors (internet service provider, Microsoft 365 support partner, firewall vendor, network storage vendor) to log, escalate, and track issue resolution

Maintain an accurate IT asset inventory across both sites, including warranty and lifecycle status

Support credential hygiene initiatives, including password rotation tracking and periodic access reviews

Assist with audit and compliance evidence gathering, including VAPT remediation tracking and policy acknowledgments

Perform basic network troubleshooting - WiFi, LAN connectivity, and VPN access for remote/WFH users

Assist in managing firewall configurations - rule reviews, access requests, and routine change tracking under CTO guidance

Set up and maintain SSL-VPN access for remote/WFH staff, including user provisioning and basic connectivity troubleshooting

Maintain current documentation - SOPs, asset registers, and network diagrams

Must-Have Skills

Windows administration and Microsoft 365 admin basics (user and license management)

Networking fundamentals - IP addressing, VLANs, WiFi troubleshooting

Working knowledge of firewall management and SSL-VPN setup on enterprise UTM/firewall platforms

Comfortable working with structured issue/ticket tracking

Clear written communication - able to draft user-facing instructions, not just resolve issues silently

Good to Have

Exposure to endpoint detection and response (EDR) or antivirus management consoles

Prior experience in a regulated or financial services environment

Working knowledge of Excel for asset and access tracking

What Success Looks Like in 90 Days

Asset register for BKC and Vashi is complete and accurate

User tickets are resolved within agreed turnaround times, with minimal repeat issues

Able to independently liaise with vendors without escalation for routine matters

Pay: ₹150,000.00 - ₹250,000.00 per year

Work Location: In person