L1 Desktop Support Engineer
Pune, INonsitePosted Jul 24, 2026
Posting intelligenceActively listed
About the role
Provide L1 support for desktops, laptops, printers, and peripherals.
Install & troubleshoot Windows OS, MS Office, and Outlook.
Diagnose hardware & software issues.
Configure printers, email, and basic network connectivity.
Perform domain joining and basic Active Directory user support.
Log and update tickets in ITSM tools (ServiceNow/ManageEngine).
Escalate complex issues to L2 teams.
Ensure timely issue resolution as per SLA.
Good communication and customer support skills.
Experience: 1-3 Years Qualification: Diploma / Graduate (IT/CS)
Benefits:
Paid sick time
Work Location: In person
Questions about this role
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