Product Support Manager

Company Description

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Job Description

Product Support Manager Jobs in Andover at Stannah – Join our Team!

This is a great opportunity for an experienced lift industry professional who is passionate about product safety, compliance, and technical excellence.

Are you an expert in lift products, standards, and compliance? Do you enjoy solving complex technical challenges while driving continuous product improvement? If so, we'd love to hear from you.

As Product Support Manager, you'll play a pivotal role in ensuring our new lift products remain safe, compliant, and fit for market. Working closely with installation teams, suppliers, OEMs, and industry stakeholders, you'll provide technical leadership across product safety, compliance, development, and installation support.

This is a permanent hybrid opportunity. To ensure a successful induction, you'll be based at our Andover Head Office for the first few months while completing your training and becoming familiar with the role, before transitioning to a hybrid working arrangement.

Working hours: Monday to Thursday 830 to 1715 and Friday 830 to 1330

Product Support Manager Responsibilities:

Lead product safety and compliance across our lift portfolio.

Manage product investigations and corrective actions.

Maintain technical documentation, testing records, and certifications.

Drive product improvements with OEM partners and support new product development.

Provide expert technical support, training, and guidance to installation teams and customers.

Please see full job description here: Product Support Manager Job description

Qualifications

Product Support Manager Requirements:

NVQ in Lift Installation, CAD qualifications, or equivalent industry experience. An Engineering Degree would be advantageous.

Experience using AutoCAD, Microsoft Office, and other technical tools.

Extensive knowledge of Lift Directives, Machinery Directives, and Building Regulations.

Additional Information

If you’re experienced in the Lift industry, with a solid technical background and are looking for a new challenge, we’d love to hear from you.

Benefits Include:

Market Aligned Salary, paid on a monthly basis

Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits

25 days holiday, plus bank holidays

Holiday scheme to buy extra days’ annual leave

Pension Scheme. Matched contribution/salary sacrifice

SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more

Life Assurance Scheme

Long Service award scheme, with holiday benefit

Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more

Employee Assistance Programme. A workplace initiative to support and enhance well-being

Enhanced maternity and paternity provision

Car allowance

#LDS

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.