Senior Account Manager

Experience Without Limits

Come shape the future of brand experience.

At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections.

That takes a team that's bold, curious, and acts as one. We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what's next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.

Experience without limits - in your work, your growth, and your impact.

SUMMARY

A Senior Account Manager is responsible for maintaining and growing profitable revenue for assigned Jack Morton clients as it relates to their Experiential Marketing portfolios. A Senior Account Manager supports Jack Morton Account Directors on the strategic aspect of the client relationship and manages tactical aspects of project deliverables. The Senior Account Manager takes all appropriate and necessary actions to ensure clients regard Jack Morton in high esteem and have significant confidence in the support provided.

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Ability and desire to coach Account Managers & Account Coordinators in areas of expertise

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned. The duties and responsibilities as outlined in this Job Description may be changed from time to time by Jack Morton, as it deems necessary, without further notice to the Employee.

Implementation:

Support and provide leadership regarding the management of your assigned clients Experiential Marketing portfolio

Serve as the lead Account Manager and primary point of contact with Jack Morton clients contact on project deliverables as it relates to Account Management

Engage Global Estimating when required and support estimating efforts where appropriate

Prepare high-level written correspondence and proposals to clients & client leadership

Prepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines

Possess mastery level operational knowledge of Jack Morton systems, tools & processes as it relates to project workflow, engage and manage effectively

Drive collaboration with Jack Morton Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently

Collaborate with Jack Morton Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects

Observe deadlines, prioritize workload and operate under limited time constraints

Manage approval processes and ensure all solutions follow abide the show specific rules & regulations

Act as liaison between clients, agencies, appropriate 3rd parties and all Jack Morton departments

Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment

Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations

Utilize Jack Morton to document and communicate project details, activities, and actions

Account Management:

Able to manage multiple large clients (each +$500K annual revenue)

Ability to manage projects simultaneously from start to finish (from creative development, to proposal approvals, to implementation, to reconciliation)

Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise

Recognize and support development of new business opportunities with existing clients

Build and maintain relationships with the clients that we support

Elevate new prospect opportunities to sales leadership

Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationships

Drive internal brainstorming sessions by offering ideas on project deliverables

Participate in capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects

Clearly represent their client's needs, while guiding internal teams with their knowledge and insights of the client and the client's business throughout the project life cycle, from concept development through delivery and final billing

Manage all account related needs including, but not limited to:

Inventories

Show site expectations

Quality assurance

Estimating, proposals & invoicing

Ability to include project documentation

Travel approximately 30% of the time, supporting client deliverables; global travel may be required

Exceptional time management and reporting

Financial Responsibility / Management:

Ability to forecast client financial activity with Jack Morton on a 12-month rolling calendar

Maintain and update project information, including financial within Jack Morton systems

Demonstrate project and meeting fiscal responsibility

Monitor and ensure consistent delivery of 40% gross margin on average

Responsible for estimating repeat projects; working with Global Estimating on new builds, large activations or specialty projects

Ensure all costs/ items are accounted for within Jack Morton systems, client quotes, proposals and invoices

Review all invoice drafts for accuracy prior to billing

Follow-up directly with client, as required, to resolve unpaid invoices in a timely fashion

Contribute & develop regular business review reports with Account Director & Sales Leadership

Leadership

Identify areas of personal expertise and share learnings with Global Account Management

Train and develop individual skill set, expanding client services, business and marketing expertise

Coach Account Managers & Account Coordinators in areas of expertise

Resolve problems / conflicts within organization where appropriate

Complete all work and responsibilities with minimal supervision and direction

Supervisory Responsibilities:

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (Canadian Positions: Accommodations will be made, up to undue hardship, for employees that advise accommodation is required pursuant to the prohibited grounds of the human rights legislation.)

OTHER SKILLS AND ABILITIES

Desired Characteristics:

Passionate about working with people and be customer-centric

Experience in the face-to-face experiential marketing or a creative solutions based agency

Thrives in an entrepreneurial and independent environment

Is impervious to limits or roadblocks

Embodies flexibility, open-mindedness and receptivity

Actively works out solutions

Identifies something valuable in being part of a team and ability to effectively collaborate

Effective communication skills are required: including the ability to make effective and persuasive presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files

Ability to develop excellent rapport with existing and prospective clients

Demonstrates a good "business sense"

Exhibits the ability to multi-task, sell, and operate under severe time constraints and deadlines

Good organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment

Solution oriented

Pharmaceutical experience, including an understanding of additional processes and requirements, a PLUS

Global and digital experience are highly desired

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2+ years' experience as an Account Manager or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, proposals and business correspondence. Ability to effectively present information and respond to questions from groups of Company employees and managers, customers and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand for long periods of time; walk long distances; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and /or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (Canadian Positions: Accommodations will be made, up to undue hardship, for employees that advise accommodation is required pursuant to a prohibited ground of the human rights legislation.)

The noise level in the work environment is usually moderate.

Last but not least, we believe in diversity, equity and inclusion.

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Requisition #2131

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JOB SCAM ALERT

We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address "@jackmorton.com" or "@jackmorton.co.uk" or "@impact-xm". We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.

If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action.

Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.

We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.