Manager of Vendor Operations

Overview:

Responsible for overseeing vendor-supported operational programs with a primary focus on the company fleet

program. Ensure consistent service delivery, cost control, and operational efficiency across all branches.

Serves as a key leader bridging vendor strategy, branch execution, and enterprise procurement, driving

accountability, performance, and alignment with company standards.

Location: 6688 N. Central Expwy. Dallas, TX 75206 Monday - Friday 8am- 5pm

Responsibilities:

Manage, mentor, and develop vendor management and fleet teams to navigate questions, concerns,

program solving, or escalated department issues.

Ensure timely and accurate processing, response, and resolution of operational tasks, requests, or tickets.

Ensure guidance training is provided to branch staff on vendor and fleet processes, expectation, and

appropriate escalation pathways.

Serve as point of contact for branches regarding vendor service and fleet, issue resolution and escalation

management.

Ensure the development and maintenance of accurate department job aids, training materials, standard

operating procedures, and internal department materials.

Manage the company fleet program, including vehicle acquisition, allocation, reallocation, and disposal.

Ensure compliance with fleet policies, safety programs, licensing, and regulatory requirements.

Oversee vehicle maintenance, accident management processes, and driver compliance requirements.

Manage assigned vendor relationships, ensuring adherence service level agreements, contract

requirements and performance expectations.

Complete all other duties as assigned

Qualifications:

Required to have a Bachelor's Degree in business, supply chain, healthcare administration, or related field.

Minimum 5 years of equivalent work experience considered in lieu of degree requirements.

Required to have a minimum of 3 equivalent work experience in vendor operations or fleet management.

Required to have a minimum of 1 years of management experience over vendor operations, fleet

management, or related operational programs.

Required to have experience supporting large multi-site operations and managing vendor relationships.

Required to have experience in an employee-facing or customer service role.

Required to have strong analytical and problem-solving skills, with ability to interpret data and drive

actionable insights.

Required to have advanced data reporting capabilities and Excel experience, including use VLOOKUP, IF

formulas, pivot tables, and other advanced features.

Preferred to have experience with vendor contracts, pricing structures, and cost management.

Preferred to have project management experience supporting cross-functional initiatives.

Preferred to have experience managing fleet programs and logistics operations.

Preferred to have experience with ticket management platforms to manage and document requests.

Preferred to have experience in home health, hospice, or healthcare operations.

Oral communication, written communication, fluency in English, active listening.

Other than for designated full-time remote positions, in-office attendance is essential to achieve Enhabit

objectives, including but not limited to, effective supervision, teamwork, task completion, and other position

objectives.

Enhabit does not waive this essential function by permitting duties to be performed remotely on occasion to accommodate temporary personal needs, such as appointments, or to operate in crises beyond its control, such as during a natural disaster or pandemic.

Additional Information:

At Enhabit, we firmly believe our people are our greatest asset! Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Some benefits, tools and resources include:

Comprehensive insurance plans - medical, dental, and vision

Generous paid time off – Up to 30 paid days off per year

401k retirement savings plan with match

Basic life insurance at no cost to eligible employees

Employee scholarship program

Promote-from-within philosophy