Site Reliability Engineer III - Chief Technology Office

JOB DESCRIPTION

There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skills to drive innovation and modernize the world's most complex and mission-critical systems. At JPMorganChase, we give you the tools, resources, and global scale to make a real impact - and the opportunity to grow alongside some of the brightest minds in the industry.

As a Site Reliability Engineer III at JPMorganChase within the Chief Technology Office, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

Guide and assist others in building appropriate-level designs and gaining consensus from peers where appropriate

Collaborate with software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines

Collaborate with software engineers and teams to design, develop, test, and implement availability, reliability, and scalability solutions within applications

Implement infrastructure, configuration, and network as code for the applications and platforms in your remit

Partner with technical experts, key stakeholders, and team members to resolve complex problems

Leverage service level indicators and service level objectives to proactively resolve issues before they impact customers

Support the adoption of site reliability engineering best practices within your team

Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards

Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation

Required qualifications, capabilities, and skills

Formal training or certification on site reliability engineering concepts and proficient applied experience

Proficiency in site reliability culture and principles, with familiarity in how to implement site reliability within an application or platform

Proficiency in at least one programming language such as Python, Java/Spring Boot, or .NET

Proficiency in software applications and technical processes within a given technical discipline (e.g., cloud, artificial intelligence, mobile, etc.)

Experience in observability practices such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, or similar

Experience with continuous integration and continuous delivery tools such as Jenkins, GitLab, or Terraform

Familiarity with container and container orchestration technologies such as ECS, Kubernetes, and Docker

Familiarity with troubleshooting common networking technologies and issues

Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, testing, troubleshooting, or documentation) with demonstrated ability to critically evaluate and validate AI-generated outputs

Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations

Preferred qualifications, capabilities, and skills

Ability to contribute to large, collaborative teams by presenting information in a logical and timely manner with compelling communication and limited supervision

Demonstrated ability to proactively recognize roadblocks and a strong interest in learning technologies that facilitate innovation

Ability to identify new technologies and relevant solutions to ensure design constraints are met by the engineering team

Ability to initiate and implement ideas to solve business problems

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.