Operations Manager, Fulfillment Center

DESCRIPTION

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for a motivated, customer-focused Operations Manager (Outbound) to join our Fulfillment Center in Cajamar, SP. This is a full-time, on-site position, working under 3x2 shift.

In this role, you will lead a team of Area Managers I, Operations Leads, and hourly associates, and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Reporting to the Sr. Operations Manager, you will work to continuously improve the functionality and level of service we provide our customers, driving exceeded productivity goals and delivering against our customer promises

Key job responsibilities

Manage your shift directly on the floor – this is a hands-on, tactical role where you are present and leading operations in real time, ensuring the shift runs safely, on time, and at standard

Own a major process directly or indirectly – becoming a subject matter expert in your area

Lead and supervise a team of Area Managers, Operations Leads, and hourly associates in a fast-paced, time-critical environment

Own the overall safety, quality, productivity, attendance, and customer experience during your shift

Make real-time decisions to resolve bottlenecks, adjust labor allocation, and maintain workflow continuity

Monitor metrics and KPIs in real time, identify trends, and execute immediate action plans for improvement

Set and clarify requirements and expectations for Area Managers and Operations Leaders

Support, mentor, and motivate your workforce; develop and implement career development plans for all direct reports

Manage and drive staffing plans, schedules, and performance levels to attain the Business Plan

Drive process improvements and collaborate with support teams (HR, Finance, Facilities, Safety & Security, Loss Prevention, QA, Engineering, IT) to meet business objectives

Stand/walk for up to 12 hours during shifts; work in an environment where the noise level varies and can be loud

A day in the life

You lead a shift in operations. Review the production forecast and allocate resources to achieve it.

Schedule:

3x2 shift pattern (3 days on / 3 off, 2 days on / 2 off);

12-hour shifts (06:00–18:00 or 18:00–05:00);

Availability to work weekends and holidays

BASIC QUALIFICATIONS

Bachelor's degree or equivalent

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Experience in people management

Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS

Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.