New Relic Platform Administrator (Observability)

Role Summary

We are seeking a New Relic Platform Administrator (Observability Engineer) to establish the enterprise observability platform for the SRS environment. The role will be responsible for end-to-end administration, monitoring enablement, and continuous optimization of New Relic across infrastructure, applications, and cloud ecosystems.

This role ensures platform stability, visibility, alerting effectiveness, and observability maturity.

Key Responsibilities

1. Platform Administration

Administer New Relic tenants, accounts, sub-accounts, and workspace configurations

Implement platform availability, configuration standards, and governance controls

Ensure scalability and performance of the observability platform

2. User & Access Management

Configure and maintain SSO integrations

Conduct periodic access reviews aligned with security policies

3. Agent Lifecycle Management

Deploy, configure, upgrade, and patch New Relic agents across:

Infrastructure monitoring

APM

Browser & Mobile monitoring

Synthetic monitoring

Ensure agent health, coverage, and compliance across environments

4. Integration Management

Configure and maintain integrations with:

AWS, Azure, AKS/Kubernetes

CI/CD pipelines

ITSM/Ticketing tools

Internal enterprise platforms

Enable seamless telemetry flow across systems

5. App Insights Integration

Integrate Azure Application Insights with New Relic for unified monitoring

Enable consolidated dashboards and cross-platform visibility

(Note: App Insights configuration remains with application teams)

6. Dashboards & Alerting

Design, build, and maintain dashboards aligned to business and operational KPIs

Configure and tune:

Alert policies and conditions

Notification channels and workflows

Synthetic monitors

Reduce alert noise through tuning and correlation

7. Telemetry Pipeline Management

Manage ingestion of logs, metrics, traces, and events

Implement:

Data drop rules

Log parsing and normalization

Attribute enrichment

Data partitioning strategies

8. Observability Reporting

Produce periodic reports on:

Platform health

Agent coverage

Alert effectiveness (noise reduction)

MTTD, MTTA, MTTR metrics

Data ingestion trends

Support executive dashboards and scorecards

11. Continuous Improvement

Drive observability maturity initiatives:

Dashboard standardization

Alert hygiene and optimization

Runbook automation and integration

Anomaly detection enablement

Required Skills & Experience

Technical Skills

Hands-on experience with New Relic (APM, Infra, Logs, Synthetics)

Strong understanding of Observability (metrics, logs, traces)

Experience with Azure / AWS / Kubernetes (AKS preferred)

Knowledge of CI/CD tools and DevOps pipelines

Experience with Application Insights integration (preferred)

Understanding of RBAC, SSO, and identity management

Analytical & Reporting Skills

Ability to interpret observability KPIs (MTTR, alert noise, coverage)

Experience creating dashboards and executive reports

Data-driven decision-making mindset

Qualifications

Bachelor’s degree in Engineering / Computer Science or equivalent

3–8 years of experience in Observability / Monitoring / SRE domain

Good to Have

New Relic certifications

Experience in large enterprise environments

Exposure to FinOps / cost optimization for monitoring platforms

Pay: ₹1,000,000.00 per year

Application Question(s):

current annual ctc

expected annual ctc

notice period

linkedin profile link

full current address with pincode

pan card no (mandatory to upload into the portal to schedule interview, if not willing to share kindly do not apply

Please share the candidate availability for interview (Date & Time)

Work Location: In person