Business Title Enterprise Account Manager
Skills
About the role
Business Title Enterprise Account Manager
Description -
Job Summary
This role is responsible for managing enterprise client accounts, understanding their needs, and driving growth. The role creates strategic plans, coordinates with various teams, and leverages data-driven insights to support decision-making. The role manages sales pipelines, ensures customer retention and contract renewals, and provides regular updates to management.
Responsibilities
Manages a portfolio of key client accounts and develops a deep understanding of each client's business needs, goals, and challenges.
Collaborates with clients to conduct thorough needs assessments and identify upsell and cross-sell opportunities to meet client needs.
Develops and executes account business plans including transactional and strategic initiatives to grow the organization’s business.
Works closely with cross-functional teams, including marketing, customer support, and product development, to ensure a unified approach to serving clients.
Utilizes data-driven insights to track account performance and identify trends to make decisions about account strategy.
Builds and maintains sales pipeline activity while achieving and/or exceeding revenue and margin quotas using margin management techniques.
Focuses on customer retention and timely contract renewals to ensure ongoing revenue for the organization.
Stays updated on the organization’s offerings as well as industry trends to offer insights and solutions that align with clients' needs.
Provides regular reports to management on account performance, revenue growth, client satisfaction, and other relevant metrics.
Participates in training sessions to improve skills and knowledge in account management, sales techniques, industry trends, and client relationship management.
Education & Experience Recommended
Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in customer relationship management, account management, or a related field or an advanced degree with little or no work experience.
Preferred Certifications
NA
Knowledge & Skills
Account Management
Business Development
Business Planning
Business To Business
Cross-Selling
Customer Relationship Management
Finance
Market Share
Marketing
Merchandising
Product Knowledge
Sales Management
Sales Process
Sales Prospecting
Sales Strategy
Sales Territory Management
Salesforce
Selling Techniques
Upselling
Value Propositions
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity
Responds to routine issues within established guidelines.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
Sales
Schedule -
Full time
Shift -
No shift premium (India)
Travel -
Relocation -
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
Questions about this role
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