Sr. Functional Consultant - CE

Company Description

Hitachi Solutions empowers sustainable business transformation through tailored advisory, consulting, and technology solutions for organizations worldwide. Our expertise spans finance, sales, and service transformation, low-code innovation, and the strategic use of AI and data to drive insight and efficiency.

As part of the global business strategy, Hitachi Solutions is dedicated exclusively to the Microsoft ecosystem, leveraging its cloud platforms and AI innovation to achieve meaningful business outcomes for our customers. Our global teams operate across North America, Europe, India, Asia, Australia, and New Zealand.

Hitachi Solutions has been recognized as the winner for the 2025 Microsoft Partner of the Year for Dynamics 365 Finance and Government and finalist for Build and Modernize AI Apps, Dynamics 365 Sales and Customer Insights, Dynamics 365 Supply Chain, and Low Code Application Development.

Job Description

Job Summary:

The Sr. Functional Consultant is responsible for leading business analysis, solution design, requirements management, and functional delivery activities for Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform projects.

The role acts as the primary liaison between business stakeholders, project managers, developers, architects, and testing teams, ensuring that business requirements are translated into scalable and effective solutions. The Functional Lead drives workshops, manages solution scope, supports project governance, and provides leadership throughout the project lifecycle from discovery through go-live and hypercare.

Job Responsibilities:

Business Analysis & Requirements Management

Lead business discovery, requirements gathering, and fit-gap workshops.

Facilitate stakeholder workshops and process design sessions.

Analyse business processes and identify opportunities for improvement using Dynamics 365 CE and Power Platform.

Define and document business requirements, user stories, process flows, and acceptance criteria.

Maintain requirements traceability throughout the project lifecycle.

Ensure alignment between business expectations and delivered solutions.

Solution Design

Lead functional solution design for Dynamics 365 CE and Power Platform implementations.

Recommend standard product capabilities before considering customizations.

Prepare Functional Design Documents (FDDs), business process maps, and solution specifications.

Collaborate with technical architects and development teams to ensure solution feasibility and scalability.

Review and approve functional designs before development.

Stakeholder Management

Act as the primary functional point of contact for customers and business stakeholders.

Facilitate solution walkthroughs, design reviews, and requirement validation sessions.

Present recommendations, risks, assumptions, and impacts to project leadership and client stakeholders.

Manage stakeholder expectations and support decision-making throughout delivery.

Agile Project Delivery

Support backlog management, sprint planning, story refinement, and prioritisation activities.

Work closely with Project Managers and Scrum teams to ensure successful sprint execution.

Monitor functional deliverables, dependencies, and risks.

Participate in project governance and steering committee discussions as required.

Testing & Quality Assurance

Define test strategies and acceptance criteria.

Support System Integration Testing (SIT) and User Acceptance Testing (UAT).

Review test cases and validate business outcomes.

Support defect triage and resolution activities.

Ensure delivered solutions meet agreed business requirements and quality standards.

Deployment & Hypercare

Support solution deployment, go-live planning, and business readiness activities.

Coordinate end-user training and knowledge transfer.

Provide functional leadership during hypercare and post-go-live support.

Drive lessons learned and continuous improvement initiatives.

Qualifications

Minimum 8 years of experience delivering Microsoft Dynamics CRM/365 CE solutions.

Minimum 3 full lifecycle Microsoft Dynamics 365 CE implementations in a Functional Lead or Lead Consultant capacity.

Proven experience leading business workshops and stakeholder engagement activities.

Strong experience preparing Functional Design Documents, User Stories, Process Maps, and Solution Specifications.

Experience managing requirements across complex enterprise projects.

Strong understanding of Agile and Waterfall delivery methodologies.

Excellent communication, facilitation, presentation, and stakeholder management skills.

Strong analytical and problem-solving capabilities.

Preferred Experience

Experience within Banking, Financial Services, Insurance, Wealth Management, or other regulated industries.

Experience working with enterprise-scale digital transformation programs.

Understanding of customer onboarding, case management, complaints management, customer servicing, sales, and regulatory processes.

Microsoft Dynamics 365 and Power Platform certifications.

Experience working in APAC customer environments.

Functional & Solution Expertise

Dynamics 365 CE

Dynamics 365 Sales

Dynamics 365 Customer Service

Dynamics 365 Marketing / Customer Insights - Journeys

Customer Insights

Customer Voice

Power Platform

Power Apps

Power Automate

Power Pages

Power BI

Copilot Studio

Solution Design

Security & Access Model Design

Business Process Design

Workflow Automation

Data Migration Strategy

Integration Design

Reporting & Dashboard Design

Environment & Release Management

Technical Understanding (Desirable)

The successful candidate should possess working knowledge of:

Azure Integration Services

Dataverse

APIs and Web Services

JavaScript Customizations

Plugins & Custom Workflows

PCF Controls

Azure DevOps

(Note: Hands-on development is not a primary responsibility of this role.)

Competencies

Customer Focus

Strategic Thinking

Stakeholder Management

Leadership & Mentoring

Communication & Presentation

Problem Solving

Planning & Organization

Risk Management

Decision Making

Negotiation & Influencing Skills

Quality Focus

Adaptability & Resilience

Team Collaboration

Travel Requirements

Occasional domestic and international travel may be required to support project delivery, workshops, and client engagements.

Additional Information

OUR COMPETITIVE EDGE

We work together in a dynamic and rewarding work environment. We have an experienced leadership team, excellent technology and product expertise, and strong relationships with a broad base of customers and partners.

We offer competitive compensation and benefits package, regular performance review, performance bonuses, and regular trainings.

What is it like working here?

We pride ourselves on being industry leaders and providing an enjoyable work environment where our people can grow personally and professionally. Hitachi is the place people can develop skills they’re excited about. The following are our commitments to employees.

We recognize our profitability and project success comes from our team - great people doing great things. As such, we pursue profitable growth and expanded opportunities for our team.

We offer challenging and diverse work across multiple industries and reward creativity and entrepreneurial innovation.

We respect, encourage, and support each individual needs to continually learn and grow personally and professionally. We are committed to fostering our people.

We believe that investing in our community is just as important as investing in our organization. To that extent, we fundraise, volunteer, and allocate funds to support local charities.

We listen. Every employee has something important to say that can contribute to enriching our environment.

We compensate fairly. And while employees might come for the paycheck, they stay for the people. Our people are the reason we are exceptional. This is something we never forget.

At Hitachi, we respect and value each other's uniqueness. Our culture drives the success of our mission to contribute to society by creating an environment where we collaborate and support each other. Because together, we are stronger.

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) notification@smartrecruiters.com domain email address regarding your application and interview requests.

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

Frequently Asked Questions

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