Administrator - Customer Support/Operations

Administrator - Customer Support/Operations

Location: Dublin, IE

Company: Irish Life Financial Services Limited

Full Time Permanent position

Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

Further details on our benefits package can be accessed here Benefits (life-careers.com)

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.

We believe in doing the right thing - acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together - in a supportive, collaborative environment where every idea and contribution is valued.

Role Overview

The successful candidate will play a key role in providing high quality customer service and business support to our range of customers. These roles are both interesting and challenging and involve:

Administering business and providing customer service for corporate clients

Handling and resolving customer queries in an efficient and professional manner

Providing general administration to support the business

What you will need to be successful in the role

The ideal candidates will have:

Work experience in an administrative, payroll, pensions, finance or customer service environment is preferable

Experience working with data, numbers or reconciliation tasks would be an advantage

Good IT skills, including competence with Microsoft Office (particularly Excel) and ability to learn new systems quickly

Leaving Certificate or equivalent required; further studies in business, finance, pensions or a related discipline are an advantage

Interest in pursuing relevant industry qualifications (for example, pensions or life assurance administration, APA/QFA in time) is desirable

Professional telephone manner and excellent communication skills

Ability to work as part of a team and deliver team targets

Working on own initiative to strive to meet and surpass productivity and quality targets

Excellent organisational skills

Excellent timekeeping & attendance required

A flexible approach to the working week – flexi time is in operation, but rotas exist in some areas

About us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.

ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.