Program Manager, Learning and Strategy

United States, Georgia, Atlanta

Reservations & Cust. Care

22-Jul-2026

Ref #: 33340

LinkedIn Tag: #LI-MP2

How you'll help us Keep Climbing (overview & key responsibilities)

It’s an exciting time to be part of Delta’s Reservations team as we redefine how and where we serve customers and set new standards for the experiences we create for customers as well as thousands of Reservations and Care employees. We’re continuing to evolve our learning model by creating fresh, innovative, and scalable learning experiences for employees throughout every level of the division from new hire training to leadership support programs and everywhere in between.

As a Program Manager, you’ll act as a cross-divisional partner on strategic initiatives by leading the development and operationalization of a scalable content strategy across the Res Learning portfolio. This role will work closely with stakeholders to identify and address learning and content needs, develop scalable strategies, and help ensure employees are equipped with effective, relevant, and sustainable learning solutions. You’ll provide strategic leadership in emerging content models, including microlearning, user generated content, and the thoughtful use of AI and technology to improve scalability, efficiency, and consistency across the portfolio.

Under minimal direction, the Program Manager performs tasks including, but not limited to:

Consult with stakeholders throughout the division to identify scalable and relevant learning and content solutions that support business needs across the portfolio, including onboarding, upskilling, field initiative support, and BAU work

Conduct needs assessments to identify gaps in knowledge, skills, content coverage, and learning support, and develop plans to address those gaps

Lead the development and execution of a scalable content strategy across the learning portfolio

Define and operationalize the team’s approach to microlearning, reusable content, and user generated content

Establish standards, governance, workflows, and decision criteria for content development, maintenance, and reuse

Use a variety of instructional techniques and content approaches, including digital learning, classroom training, job shadowing, coaching, microlearning, scalable content models, performance support, and AI-enabled tools where appropriate

Partner with Learning Measurement and Enablement to evaluate the effectiveness of learning and content solutions and make recommendations for improvements as necessary

Build productive relationships with internal stakeholders to identify and respond to changing business needs and emerging trends in learning and development

Partner with external vendors, where needed, to ensure high-quality and cost-effective learning solutions

Identify and recommend opportunities to use AI-enabled tools and processes to improve content development, maintenance, scalability, and operational efficiency

Work collaboratively with the Learning Design team and business stakeholders to create impactful and sustainable learning experiences

Coach, influence, and support team members in adopting scalable content practices and standards

Practice safety-conscious behaviors in all operational processes and procedures

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading profit sharing program, and performance incentives

401(k) with generous company contributions up to 9%

Paid time off including vacation, holidays, paid personal time, maternity and parental leave

Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

Domestic and International space-available flight privileges for employees and eligible family members

Career development programs to achieve your long-term career goals

World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

Recognition rewards and awards through the platform Unstoppable Together

Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

7+ years of related work experience

Experience in training, learning design, content strategy, program management, or learning and development in a corporate environment

Experience leading cross-functional projects or programs from strategy through execution

Strong knowledge of adult learning principles, instructional methodologies, and learning strategy

Experience developing and managing scalable learning or content solutions, frameworks, or operating models

Strong stakeholder consulting skills and ability to translate business needs into learning and content solutions

Ability to work independently and as part of a team

Ability to manage multiple projects and priorities simultaneously

Exceptional writing, design, and communication skills, as well as strong editing skills

Ability to thrive in a fast-paced, project-driven organization

Strong and transparent communication, organization, and interpersonal skills

Some travel required (What will give you a competitive edge (preferred qualifications)

Bachelor’s degree in Instructional Design, Adult Education, Learning and Development, Organizational Development, Business Administration, Human Resources, Communications, or equivalent job experience/education

Advanced degree in a related field strongly preferred

Performance consulting experience strongly preferred

Experience creating microlearning strategies, content libraries, or reusable learning assets

Experience developing, enabling, or governing user generated content models

Experience using AI-enabled tools or workflows to support content strategy, learning design, content development, or operational efficiency

Project management experience

Experience with external vendor management

Experience with creative authoring tools such as Adobe Creative Cloud

Experience creating assets, reports, or dashboards that support portfolio management and prioritization

Demonstrated experience with usability principles