Senior Manager of Benefits Operations

Senior Manager of Benefits Operations

The Senior Manager of Benefits is responsible for leading operational excellence in GardaWorld’s U.S. benefits administration and driving continuous process improvement across the organization as part of the U.S. Business Shared Services team. This role serves as the operational leader for the Benefits team, ensuring efficient administration, regulatory compliance, standardized operating procedures, and exceptional service delivery.

The ideal candidate enjoys rolling up their sleeves to understand complex processes while also identifying strategic opportunities to improve efficiency, scalability, and employee experience.

If you thrive in a fast-paced environment and enjoy serving as a trusted business partner, this is an opportunity to make a meaningful impact across the organization.

What’s in it for You

Competitive Salary: $120,000 - $140,000 annually

Work Site Location: St. Louis, MO

Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

Career Growth: Career growth opportunities at GardaWorld

Travel: Up to 50% to support business needs as they arise

Your Responsibilities

Benefits Operations Leadership

Lead day-to-day operational oversight of Benefits Administration.

Learn and understand every operational process performed by the Benefits team.

Serve as the operational partner to the Director of Benefits.

Ensure consistent execution of all benefits administration activities.

Process Improvements

Assess existing workflows and identify opportunities for improvement.

Create, maintain, and standardize operating procedures (SOPs).

Eliminate manual processes where appropriate.

Develop operational controls and quality assurance processes.

Drive continuous improvement initiatives.

Operational Governance

Monitor operational performance and service delivery.

Develop process documentation and operational metrics.

Establish regular operational reviews.

Identify operational risks and implement mitigation strategies.

Benefits Administration

Oversee administration of all Medical, Dental, Vision, 401(k), Life Insurance, Disability benefits, Flexible Spending Accounts, Health Savings Accounts, and Open Enrollment.

Vendor Management

Manage third-party benefit vendors.

Monitor vendor performance and service level agreements.

Lead vendor issue resolution.

Participate in vendor negotiations.

Ensure accountability for service delivery.

Reporting & Analytics

Analyze benefits utilization

Monitor operational metrics

Develop executive reporting

Identify trends and recommend improvements

Support data-driven decision-making

Perform other duties as assigned.

Your Qualifications:

Authorized to work in the United States

Bachelor’s degree in human resources, Business Administration, or related field

Minimum five (5) years of progressive Benefits Administration experience

Minimum two (2) years of leading projects, initiatives, or teams

Experience administering complex health and retirement benefits programs

Experience managing Open Enrollment

Experience with benefits reporting and analytics

Experience partnering with third-party vendors

Strong process improvement mindset

Preferred:

CEBS, SHRM-CP/SCP, or PHR/SPHR

Experience in organizations with 3,000+ employees

Multi-state benefits administration

HRIS experience

WinTeam experience

Experience supporting organizational growth or integrations

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.