Senior Manager, Core Solutions and Experiences - Home Print

Senior Manager, Core Solutions and Experiences - Home Print

Description -

Senior Manager, Core Solutions & Experiences – Home Print

About HP

At HP, we are redefining the future of work through technology that is more human, intuitive, and connected. We put customers at the center of everything we do - designing solutions that seamlessly integrate hardware, software, and services to create meaningful, end ‑ to ‑ end experiences. In Home Print, our mission is to deliver simple, intelligent, and delightful printing experiences that drive engagement, loyalty, and long-term value.

Role Overview

The Senior Manager, Core Solutions & Experiences will lead the strategy, roadmap, and execution of HP’s core print software solutions and customer experience across the Home Print portfolio. This role sits at the intersection of product management, customer experience, and cross-functional delivery - driving an integrated, end ‑ to ‑ end experience from setup through everyday use.

This leader will be responsible for defining the customer journey, aligning hardware and software roadmaps, and ensuring delivery of seamless, high-quality experiences that improve customer satisfaction, engagement, and product value.

Key Responsibilities

Own End-to-End Customer Experience Strategy

Define and drive the vision, strategy, and roadmap for core print experiences including setup, onboarding, connectivity, printing, and app interactions

Deliver a cohesive “Now / Next / Future” experience strategy grounded in customer insights and data

Establish and evolve a North Star experience for Home Print that accelerates time-to-value and drives customer advocacy

Lead Core Solutions Product Management

Own product requirements and prioritization for core solutions (e.g., setup & onboarding, connectivity, drivers, app experience, and intelligent solutions)

Translate customer, market, and regional insights into clear product requirements and differentiated experiences

Drive alignment with TIO and engineering teams on priorities, scope, and execution outcomes

Drive Cross-Portfolio Alignment

Integrate hardware, software, and services into a unified customer strategy and roadmap across the Home Print portfolio

Ensure consistency and quality of experience across platforms (Windows, mobile, app ecosystem) and regions

Partner with portfolio, innovation, and regional teams to ensure alignment on roadmap, timing, and value delivery

Operational Excellence & Delivery Model

Establish clear operating models, roles, and responsibilities across product, program management, and design to improve execution clarity and velocity

Lead prioritization frameworks and backlog governance focused on high-impact “big rocks” and customer outcomes

Drive continuous improvement in processes, reducing complexity and increasing speed to market

Customer Insights & Experience Outcomes

Build and scale a continuous customer insight engine to inform roadmap decisions

Drive key experience metrics including CSAT, NPS, and product ratings through improved design and execution

Champion a customer-first culture across teams, ensuring decisions are grounded in real user needs and behaviors

People Leadership

Lead and develop a high-performing team of product managers and experience leaders across multiple domains

Foster a collaborative, cross-functional culture grounded in accountability, clarity, and customer obsession

Build organizational capability in product management, customer experience, and agile execution

Qualifications

10+ years of experience in product management, customer experience, or related roles, with leadership responsibility

Proven ability to lead complex, cross-functional initiatives across hardware, software, and services

Strong customer-first mindset with experience leveraging insights and data to drive product strategy

Demonstrated success in defining product roadmaps and delivering high-quality customer experiences

Experience working across global teams and influencing without direct authority

Why This Role Matters

This role is critical to unlocking the full value of HP’s Home Print ecosystem - bringing together hardware, software, and services into a seamless, differentiated experience. Success in this role will directly impact customer satisfaction, product adoption, and HP’s ability to lead in the future of intelligent, connected printing.

The pay range for this role is $147,050 to $230,850 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insurance

Dental insurance

Vision insurance

Long term/short term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including;

4-12 weeks fully paid parental leave based on tenure

11 paid holidays

Additional flexible paid vacation and sick leave ( US benefits overview )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.