Operations Manager

Operations Manager (Restaurant – Western Cuisine)

Job Summary

The Operations Manager is responsible for overseeing the restaurant's daily operations, ensuring excellent customer service, efficient processes, and strong financial performance, while maintaining high standards of food quality and hygiene.

Responsibilities

Oversee daily restaurant operations to deliver smooth, efficient service and operational excellence

Lead, supervise, and motivate the restaurant team to achieve performance targets and maintain high morale

Manage staffing levels, create schedules, and evaluate employee performance to optimise workforce productivity

Monitor sales data, control operational costs, and implement strategies to improve profitability

Deliver excellent customer service by promptly addressing and resolving customer concerns

Maintain consistent food quality, cleanliness, and service standards aligned with company policies

Oversee inventory management, purchasing processes, and maintain strong supplier relationships

Ensure compliance with Singapore Food Agency (SFA), National Environment Agency (NEA), workplace safety regulations, and company policies

Coordinate between kitchen and service teams to optimise workflow and operational efficiency

Implement promotional activities and operational improvements to drive business growth

Preferred competencies and qualifications

Diploma or Degree in Hospitality, Business, or a related field is preferred

Minimum 3 years of experience in restaurant management or a similar role

Strong leadership and team management skills

Good knowledge of restaurant operations and customer service

Ability to work under pressure in a fast-paced environment

Good communication and problem-solving skills

Willingness to work shifts, weekends, and public holidays

Other Information

Benefits

Competitive salary

Staff meals provided

Performance incentives

Career advancement opportunities

Annual leave and medical benefits