Rooms Division Manager

FV by Peppers in the heart of Brisbane's vibrant entertainment precinct, Fortitude Valley comprises of one and two bedroom apartments, a uniquely heated u-shaped skyline pool, cinema, state of the art gym, yoga retreat and tropical outdoor lounge area for guests to experience. You will never run out of things to do on your days off in Brisbane. Hike to hidden waterfalls, saviour culinary experiences at restaurants and rooftop bars or engage your senses in captivating art exhibitions and live theatre performances.

Purpose

As the Rooms Division Manager, your key role is to ensure the seamless operation of the Front Office, Housekeeping, and Maintenance departments, all geared toward achieving exceptional guest satisfaction. Your collaborative partnership with the General Manager will be instrumental in driving revenue growth.

This role is a for a 12-month parental leave cover.

Primary Responsibilities

Champion exceptional customer service standards, ensuring that guests' needs are met promptly and effectively

Provide support and guidance to Department Heads (where applicable) to enhance the effective management of all team members

Cultivate an environment of open communication and operational efficiency among departments to ensure the overall financial success of the property

Maintain a forward-thinking business perspective, actively seeking opportunities to and retain owner and guest business within the property

Lead by example by consistently delivering passionate, knowledgeable, and friendly service to both external and internal guests

Address issues and challenges proactively, finding innovative solutions to ensure a seamless guest experience

Coach and mentor team members for their career growth, while leveraging networking and learning opportunities for your own development

Skills & Experience

Experience as a Rooms Division Manager or department head within Front Office or Housekeeping

Strong financial acumen and understanding of revenue management

Ability to adapt to changing circumstances and work well under pressure

Proficiency in conflict resolution and crisis management

You foster a can – do approach with impeccable attention to detail and exceptional time management skills

Flexible availability to accommodate various shifts, including weekends and public holidays as required

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays

Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.