Account Development Executive, InStore

Sydney, NSW; Melbourne, VIC; Brisbane, QLD

About the Team

The SMB Sales team at SevenRooms is on a mission to reshape the hospitality industry by helping restaurant operators take control of their guest relationships. We partner closely with clients to uncover business gaps, offer creative solutions, and drive long-term value through our operator-first platform. We’re a team of strategic thinkers, trusted advisors, and passionate relationship-builders who believe in the power of hospitality - and the technology that supports it.

About the Role

As an Account Development Executive, you’ll manage a portfolio of restaurant and hospitality clients, nurturing relationships and identifying growth opportunities within existing accounts.

You’ll be responsible for driving upsells, supporting renewals, and helping clients get the most out of the SevenRooms platform. In this role, you’ll collaborate with teams across the business to ensure clients are set up for long-term success, while also contributing directly to revenue growth and customer satisfaction.

You’re excited about this opportunity because you will…

Manage Account Growth. Drive renewals, upsells, cross-sells, and expansion opportunities within your book of business to meet or exceed sales targets.

Own the Renewal Process. Proactively engage clients ahead of contract expiration to discuss goals, performance, and ensure continued value from the platform.

Identify Expansion Opportunities. Spot and close opportunities to introduce clients to additional SevenRooms features, integrations, and services that support their

Pitch and Close Upsells. Recommend solutions like advanced reporting or marketing tools that increase engagement and adoption of the platform.

Build Trusted Relationships. Serve as a strategic advisor to key decision-makers, understanding their goals and aligning platform solutions to meet their needs.

Lead Client Presentations. Deliver engaging presentations and product demos that showcase SevenRooms’ value and educate clients on new capabilities.

Collaborate Across Teams. Partner with Sales, Customer Success, Product, and Marketing to advocate for clients and drive successful outcomes.

Track and Report Progress. Provide regular updates on account activity, upsell potential, and forecast data to support broader team performance goals.

We’re excited about you because…

You have 3+ years of experience in account management, sales, or customer success, with a proven track record of meeting or exceeding revenue goals

You know how to identify and drive upsell and cross-sell opportunities that create real value for your clients

You’re a strong communicator who can engage effectively with clients at all levels, both in writing and in conversation

You’re confident working with data and using insights to shape smart sales strategies

You care deeply about your clients and are committed to delivering service that drives results

You’re organized, proactive, and able to manage multiple priorities and deadlines with ease

Pay: $96,400.00 per year

Work Location: In person