Product Owner, Operations Engineering

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we've grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we're proud of our unique DNA, which we call The EH Way.

We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission

We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy

We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale

We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission

We Live by Our Values – we role model our values 100% of the time

We Expect High Performance – we set a high standard and we're not satisfied with being average

This role

Every function at Employment Hero runs on process: Finance closes the books, Legal reviews contracts, People manages the employee lifecycle. Most of these processes running through disjointed platforms, automations, spreadsheets and manual handoffs.

Operations Engineering exists to fix that. A dedicated function that automates workflows, builds internal tooling and puts AI to work so teams across Finance, Legal, People and beyond can do more with less. They don't build customer-facing product, they build the systems that let the rest of the business move faster.

The function is organised into squads, each aligned to a specific business domain. Every squad has an embedded Product Owner who owns the relationship with that domain day-to-day: gathering requirements, shaping the solution and working alongside engineers who own the technical build.

We're looking for a Product Owner to embed within one of our Operations Engineering squads, partnering closely with a business functions across Employment Hero. You'll spend your time with the people doing the work today, understanding where they're stuck, and turning that into a solution your engineering team can build.

This role would suit someone who enjoys working close to the business, isn't precious about ambiguity, and wants hands-on exposure to how AI and automation change the way internal teams operate.

Your responsibilities will include:

Requirement Gathering & Stakeholder Management

Act as the primary point of contact for your embedded business domain, building a trusted relationship with stakeholders and process owners

Run discovery with the people doing the work day-to-day to understand current-state process, pain points and what “good” looks like

Translate messy, informal business requirements into clear, well-defined specifications an engineering team can build against

Manage stakeholder expectations on scope, timelines and trade-offs, especially when the ideal solution isn't the feasible one

Solution Design & Backlog Ownership

Own the backlog for your squad: prioritise based on business impact, effort and dependencies across the teams you support

Identify where automation, internal tooling or AI can remove manual work, and build the case for why it's worth doing

Write user stories and acceptance criteria precise enough that engineers can build without repeatedly coming back for clarification

Monitor delivered solutions post-launch and feed adoption, usage and feedback back into the roadmap

Working with Engineering

Partner with the engineers who own the technical build, staying close enough to the detail to make good trade-off calls without doing their job for them

Represent business context and constraints during sprint planning, backlog refinement and technical scoping

Flag technical feasibility and effort concerns back to stakeholders early, before expectations are set

Collaborate with other embedded Product Owners across Operations Engineering to spot shared problems and reusable solutions

Communication

Explain project status, trade-offs and blockers clearly to both technical and non-technical audiences

Present progress and outcomes to stakeholders up to leadership level within your business domain

Document decisions and requirements in a way that holds up when you're not in the room to explain them

Who you are

2–4 years' experience as a Product Owner or in product/process improvement, ideally including internal-facing or operations-focused product work

Comfortable gathering requirements directly from business stakeholders

Able to write specifications and acceptance criteria precise enough to hand straight to an engineering team

Experience working with development teams using agile methodology

Strong analytical skills, with a track record of using data to prioritise and justify decisions

Genuinely curious about AI and automation, and how they change the shape of internal operations work

Comfortable challenging a stakeholder's first answer to get to the real problem

Able to work autonomously with minimal supervision, across multiple stakeholder groups at once

Strong communication and stakeholder management skills, including with senior non-technical audiences

Undergraduate qualifications in Business Systems, IT, Engineering, or a quantitative discipline (e.g., Mathematics, Statistics, Economics) preferred

What we can offer

At Employment Hero, we don't just talk about a better way to work. We live it.

Joining Employment Hero means you'll:

Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes

Be trusted to own your work, make decisions, and have a real impact from day one

Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise

Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career

Own ESOP (Employee Share Options) in one of the world's fastest-growing technology companies, so you can share in the value you help create

Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth

Connect with colleagues from around the world at our Annual Global Gathering. We've celebrated together in Thailand, Vietnam, Bali and Dubai, and can't wait to meet in the Gold Coast, Australia, in September 2026

Privacy and AI Notices

AI Notice: We're AI-first, so may use AI tools to review your applications and support our early interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience

We verify candidate identity and location as part of our hiring process

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position

At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/

Company Overview

Employment Hero is the world’s first Employment Operating System: an end-to-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding - all automated behind the scenes. And for the 2M+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow their career.