Email Support Executive
About the role
email support executive handles customer questions, fixes problems, and shares product information through written email messages. Key duties include writing clear replies, updating customer records, and meeting speed targets. [1, 2]Core Responsibilities
Email Responses: Answer customer questions clearly and politely within set time limits.
Problem Solving: Look into customer complaints and give useful step-by-step solutions.
Escalations: Send hard or technical problems to higher teams when needed.
Record Keeping: Save notes about each customer chat in the company system.
Team Work: Work with other departments to fix issues and share customer feedback.
Required Skills & Qualifications
Writing Skills: Clear grammar, correct spelling, and a polite professional tone.
Education: High school diploma or a bachelor's degree.
Experience: 1 to 3 years working in customer service or non-voice support (freshers are often accepted).
Computer Skills: Know how to use helpdesk and CRM software like Zendesk or Freshdesk.
Age criteria 18 to 29 years
Time Management: Ability to handle many emails at once while keeping high accuracy.
Pay: ₹15,265.67 - ₹32,813.79 per month
Work Location: In person
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