Customer Care Representative - Intermediate FA HW Renewals

Description

Customer Care Representative - Intermediate FA HW Renewals

Last day to apply: Thursday, July 23, 2026, at 11:59 pm

Applicants should be available and willing to work on site and/or from home depending on business needs.

Position overview:

The Renewals and Retentions Representatives are responsible for strategically identifying and processing renewals of contracts provided by our Home Warranty; it is also responsible for retaining customers through phone calls by fostering excellent customer experience and at the same time provide solutions and answer questions, in order to comply with excellent customer service to current users of Home Warranty.

Key responsibilities:

Actively promote client renewal and retention; provide customer service, satisfying customer’s needs of information about the product. At the same time, guide them effectively for the solution of problems and support them.

Requirements:

Meeting or exceeding all metrics in your current role for the last 3 months.

Minimum of 95% attendance.

Minimum of 6 months as an employee of TELUS International in sales or retention accounts.

Minimum of 6 months at the current position and current account.

No Active disciplinary processes.

Schedule flexibility.

Completed the position-specific required course from the Learning Multiverse Fundamentals - Mandatory

Core Competencies:

Managing self development

Embracing technology

Focusing on customers

Giving support

Functional competencies:

Excel Basic - Desirable

Management Spreadsheets

Development of Graphics

Rows and columns

Format Cells.

Navigational skills (Multitasking).

Real Estate Industry experience and knowledge is a plus.

Qualifications:

English - B2:

Oral English

English Grammar

Bachelor’s Degree or equivalent preferred.

Real Estate Industry experience and knowledge is a plus

Retention experience

If you have questions or comments about this open position write to:

recruiters@telusinternational.com

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.